Note: The job is a remote job and is open to candidates in USA. Benefitfocus, a Voya company, provides cloud-based benefits software solutions for consumers, employers, insurance carriers, and brokers. The Operations Consultant supports implementation and ongoing administration of the Benefitfocus eExchange Platform by configuring solutions, managing testing, troubleshooting issues, and guiding clients through successful enrollment data exchanges.
Responsibilities
- Enforce and communicate business requirements for health plan partners within their eExchange solutions
- Demonstrate knowledge of healthcare enrollment processes and the electronic transmission of enrollment data between trading partners
- Facilitate project meetings supporting customer implementations, renewals, and ongoing operational initiatives
- Assess client business needs and proactively recommend effective solutions
- Partner directly with customers to troubleshoot, research, and resolve operational and technical issues
- Lead and participate in client calls to establish, validate, and maintain successful enrollment file exchanges
- Manage multiple priorities and projects simultaneously across various systems and applications
- Collaborate effectively with operations teams, HR contacts, engineering teams, brokers, health plans, and executive stakeholders
- Deliver a high level of service aligned with Benefitfocus’s white-glove client experience
- Perform additional duties and responsibilities as assigned
Skills
- High School Diploma or GED required
- High School Diploma/GED +2 years' experience may be considered in lieu of a bachelor's degree
- Basic understanding of project implementation methodologies and techniques
- Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
- Ability to quickly learn proprietary technologies through training, collaboration, and self-directed learning
- Strong planning, organizational, and scheduling skills
- Strong verbal and written communication skills
- Ability to manage multiple priorities and deliver results in a client-facing environment
- Bachelor's degree preferred
- 1-2+ years of related professional experience
- Bachelor's degree preferred
- Knowledge of ANSI 834 enrollment files
- Experience working with Salesforce
- Industry experience in insurance, benefits administration, benefits consulting, healthcare, SaaS, or business process outsourcing (BPO) environments
- Experience supporting client implementations, enrollment operations, or healthcare data exchange solutions
Benefits
- 100% remote work from home or work in any of the major office locations with a hybrid schedule
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
- Paid volunteer time — 40 hours per calendar year
Company Overview
Company H1B Sponsorship