Note: The job is a remote job and is open to candidates in USA. Vitable is a digital-first health benefits platform designed to make quality healthcare more accessible to workers. The Operations Associate will serve as the first point of contact for members, using insurance expertise to support enrollments, answer benefits questions, resolve issues, and provide a high-touch customer experience.
Responsibilities
- Providing customers a seamless support experience
- Submitting applications to the carrier and owning till approval
- Helping customers navigate the healthcare system
- Quickly identifying and resolving issues for customers when transactions and experiences don’t go exactly as planned
- Comprehensively documenting phone calls and emails with members in Zendesk
- Answering qualifying and benefit specific questions
- Providing phone and email coverage for our members as scheduled
Skills
- • Are a licensed insurance agent
- • Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California
- • Communicate clearly and effectively in both verbal and written formats
- • Demonstrate patience, empathy, and the ability to stay composed under stress
- • Apply your insurance expertise to guide individuals through the process of signing up for health coverage
- • Navigate and perform confidently within support or sales-based digital platforms
- • Have experience using Zendesk
- • Have 5+ State Licenses
- • Are fluently bilingual
Benefits
- 100% Silver Plan medical coverage — plus dental and vision, for Full Time US-Based Employees
- Vitable Primary Care membership — the same care we give our members, yours too, for Full Time US-Based Employees
- 401(k) and life insurance, for Full Time US-Based Employees
- Unlimited PTO — and we actually mean it, for Full Time US-Based Employees
- Remote-first — work from wherever you do your best thinking
- MacBook and home office setup stipend — the gear you need to do great work, for Full Time US-Based Employees
- Competitive equity — you're building something real, you should own a piece of it, for Full Time US-Based Employees
- Bonus, as indicated by “Offers Bonus”
Company Overview