Note: The job is a remote job and is open to candidates in USA. StaysInn provides furnished apartments for traveling professionals across Massachusetts, with a focus on convenient corporate housing in Boston-area neighborhoods. The Operations Associate supports daily operations by coordinating apartment readiness, monitoring reservations, managing vendor and maintenance scheduling, responding to tenant inquiries, maintaining records, and identifying process improvements.
Responsibilities
- Supporting day-to-day operational activities that ensure a smooth tenant experience and efficient internal processes
- Coordinating apartment readiness, monitoring reservations and occupancy, updating internal systems, and assisting with vendor and maintenance scheduling
- Respond[ing] to tenant inquiries, collaborat[ing] with customer support to resolve issues, and maintain[ing] accurate records of operational activities and service requests
- Analyzing operational data, identifying process improvements, and working with cross-functional teams to enhance service quality and efficiency
- Working independently in a remote environment while communicating regularly with team members and stakeholders
Skills
- Candidates should possess strong operations skills, including process coordination, task prioritization, and attention to detail
- Candidates should possess excellent interpersonal and communication skills to collaborate with tenants, vendors, and internal teams
- Candidates should possess solid analytical skills to interpret operational data, identify trends, and support decision-making
- Candidates should possess customer service skills focused on responsiveness, problem-solving, and maintaining a positive tenant experience
- Ability to work effectively in a remote setting, using digital tools and software for communication and data management
- Strong organizational skills and the ability to manage multiple tasks and deadlines
- Work Days: Thursday to Tuesday
- Work hours: 11am to 4pm
- Relevant experience in property management, hospitality, or operations support is beneficial
- Associate or bachelor's degree in business, operations management, hospitality, or a related field is preferred but not required
Benefits
- Full-time remote role
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