Note: The job is a remote job and is open to candidates in USA. PNC is a financial services company focused on delivering strong customer experiences through an inclusive and collaborative workplace. The Operations Associate will support Health Care Operations by processing routine transactions, coordinating with internal service partners, responding to inquiries, and reviewing work for accuracy, compliance, and adherence to service standards.
Responsibilities
- Executes routine transactions/processes utilizing standard policies and procedures. May have specific responsibility for a specialized product or functional area
- Partners internally with service partners to route calls, documents or other action items to complete transactions
- Ensures the appropriate materials and documentation are available to complete transactions. Confirms equipment is operational, if applicable
- Provides responses and documentation to inquiries and ad hoc requests. Provides feedback on workflow and work received
- Reviews transactions, related documents and verifies work processes to ensure accuracy and conformance to established service levels and applicable policies and procedures
Skills
- Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties
- Prior experience is not required
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
- Accuracy and Attention to Detail
- Effective Communications
- Managing Multiple Priorities
- Operational Functions
- Problem Management Process
- Process Management
- Products and Services
- Standard Operating Procedures
- Accountability
- Customer Solutions
- Ensure Compliance
- Personal Initiative
- Process Improvements
- Results-Oriented
- Risk Mitigation Strategies
- Standard Operating Procedure (SOP)
Benefits
- This role is incentive eligible with the payment based upon company, business and/or individual performance.
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level
- This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace.
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