Note: The job is a remote job and is open to candidates in USA. bswift is a benefits administration company that provides cloud-based technology and services to help organizations manage employee benefits. The Operations Analyst II – Operations Delivery role supports client service and operational delivery by executing tasks and auditing payroll, demographic, carrier, and benefits administration data for accuracy, compliance, and timely resolution.
Responsibilities
- Conduct thorough audits of payroll files to identify discrepancies and errors
- Verify the accuracy of data related to employee compensation, benefits, and deductions
- Collaborate with the SOA and OM to investigate and resolve discrepancies in payroll records
- Maintain accurate and up-to-date documentation of audit findings and resolutions
- Identify opportunities for process improvement to enhance payroll accuracy and efficiency
- Provide support during internal and external audits, including the preparation of documentation and reports
- Stay informed about best practices
- Audit inbound demographic files to verify accuracy, completeness, and consistency
- Identify discrepancies or anomalies in demographic data and take appropriate corrective actions
- Collaborate with the SOA and OM to resolve data discrepancies and ensure data integrity
- Review demographic data mappers to ensure that data mappings are logical and generating accurate results
- Develop and implement quality control measures to improve data accuracy and efficiency
- Communicate findings and recommendations to relevant stakeholders in a clear and concise manner
- Document audit procedures, findings, and resolutions for future reference
- Stay informed about best practices
- Audit outbound carrier files (vendor files) to verify accuracy, completeness, and consistency
- Identify discrepancies or anomalies in carrier data and take appropriate corrective actions
- Collaborate with the SOA and OM to resolve data discrepancies and ensure data integrity
- Review carrier data mappers to ensure that data mappings are logical and generating accurate results
- Develop and implement quality control measures to improve data accuracy and efficiency
- Communicate findings and recommendations to relevant stakeholders in a clear and concise manner
- Document audit procedures, findings, and resolutions for future reference
- Stay updated on industry trends and best practices related to carrier data management
- Conduct audits of the bswift system to verify accuracy of benefit enrollments, cost/coverage data, and other miscellaneous data elements
- Identify discrepancies or anomalies in bswift data and take appropriate corrective actions
- Collaborate with the SOA and OM to resolve data discrepancies and ensure data integrity
- Develop and implement quality control measures to improve data accuracy and efficiency within the bswift system
- Communicate audit findings and recommendations to relevant stakeholders in a clear and concise manner
- Document audit procedures, findings, and resolutions for future reference
- Stay updated on industry trends and best practices related to benefits administration systems
- Manage deliverables independently and contribute to the health of overall book of clients by delivering outstanding service
- Identify and offer suggestions to improve operations practices
- Build a relationship with internal customers via ongoing governance and personal discussions with full portfolio of clients and peers
- Communicate risks and status of deliverables proactively
- Back up Analysts II during absences
- Execute advanced tasks/audits
- Assist Manager to close escalations fully
- Participate in implementation projects as needed
- Adhere to processes and adapt to new procedures as they evolve
Skills
- 1+ years of work experience, which can include summer jobs, internships
- Proficiency with Excel and other Microsoft Office products
- Ability to assist and equip others to efficiently solve complex problems
- Strong customer service orientation
- Excellent verbal and written communication skills
- Adaptability to a rapidly changing priority list
- B.A. or B.S. required, or equivalent relevant work experience
Benefits
- Access to health, dental, and vision plans to support your wellness and that of your family.
- Performance-based incentives for most roles.
- Remote first, Office friendly environment!
- Employer-sponsored retirement savings programs.
- Opportunities for career growth, including training and access to resources to support your career progression.
- A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
Company Overview