Note: The job is a remote job and is open to candidates in USA. DoorDash, Inc. is seeking a Senior Associate for CPG Ads & Promotions Operations. This collaborative role focuses on optimizing operational processes and providing support across product, engineering, sales teams, and advertisers to enhance long-term advertiser success.
Responsibilities
- Process Optimization: Partner with cross-functional stakeholders to advocate for operational needs during new product launches and advertiser onboarding rollouts
- Technical Troubleshooting: Lead end-to-end resolution of platform issues, managing technical investigations and stakeholder communications to ensure timely fixes
- Problem Diagnosis: Triage and troubleshoot complex campaign and platform hurdles by leveraging data analysis and internal diagnostic tools
- Tooling & Automation: Identify efficiency gaps and build internal tools or automated workflows to streamline manual processes and improve team productivity
- Sales and Advertiser Support: Serve as the primary point of contact for sales teams and external advertiser inbounds, supporting campaign and platform-related issues to ensure teams are successful
- Operational Execution: Within a team, help support campaign management that includes setup, quality assurance (QA), and ad content moderation
Skills
- Strong experience at similar fast-paced, larger, or tech-adjacent companies
- Ad ops experience - understands the campaign lifecycle and has worked in a similar ads/media environment
- Process builder - has independently identified inefficiencies and built tooling or workflows to fix them, not just flagged problems
- Data fluency - comfortable pulling and manipulating data to answer questions, not just reporting numbers handed to them - don't need SQL expert, but beginner baseline at a minimum is preferable
- 3-5 years of experience: You have a background in managing operations or strategic initiatives within high-growth environments
- You're a natural collaborator: You enjoy acting as a bridge between diverse functions, translating complex challenges into clear, actionable solutions that drive business goals
- You're a curious problem-solver: You look beyond the immediate task to understand the 'why' and are always seeking creative ways to optimize processes and improve efficiency
- You balance details with strategy: You are comfortable diving into the specifics of a complex issue while identifying the high-level trends that help shape long-term strategy
- You're solution-oriented: You thrive in fast-paced settings and take pride in providing a high quality of service that ensures partners feel supported and successful
- You're data-informed: You use operational metrics to advocate for improvements and believe that clear insights are the best way to guide a team forward (Excel required)
- SQL preferred
Benefits
- Remote
Company Overview
Company H1B Sponsorship