Note: The job is a remote job and is open to candidates in USA. Magnet Forensics develops digital investigative software that acquires, analyzes, and shares evidence from digital devices. The Operations Analyst manages the end-of-sale cycle by maintaining contract data, fulfilling licenses, invoicing customers, shipping products, and coordinating with internal teams to meet customer needs and contractual requirements.
Responsibilities
- Analyze and fulfill customer orders and requests within SLAs and provide timely and excellent customer service
- Create accurate Order Contracts
- Create Accounts within Invoicing Portals
- Create software licenses within various systems
- Create and maintain reports through Salesforce.com
- Create and maintain workflow process documents and videos
- Manage the team’s inventory requirements
- Invoice clients and prepare reports as needed
- Respond to customer emails regarding license and fulfillment inquires
- Perform clerical duties such as maintaining financial filing and record systems
- Assisting the sales team with customer issues, orders, and sales requirements
- Assist the finance team, as required, for example: Prepare and match credit memos
- Assist with completing Vendor Forms
Skills
- 2+ years of experience successfully working within order fulfillment processing
- Experience working with Salesforce
- Excellent attention to detail, strong organizational and teamwork skills and a demonstrated ability to solve problems in order to meet KPI's
- Ability to successfully achieve results through independent actions with minimal supervision, while also maintaining a strong collaborative approach with your team
Benefits
- Generous time off policies
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits
- Hybrid-flexible approach to support your productivity and work-life balance
- Continuous learning and development
Company Overview