Note: The job is a remote job and is open to candidates in USA. Epiq is hiring an Operations Manager to oversee daily operations, ensure customer satisfaction, and implement business innovation. The role collaborates with stakeholders, manages projects, monitors performance, and ensures compliance with company policies and regulations.
Responsibilities
- Oversee daily operations and ensure customer satisfaction
- Implement business innovation and best practices
- Collaborate with various stakeholders to achieve organizational goals
- Manage end-to-end project management and ensure timely delivery
- Monitor and report on key performance indicators (KPIs)
- Ensure compliance with company policies and regulations
Skills
- Bachelor's degree in Business Administration, Operations Management, or a related field
- 7+ years of experience in operations management
- Business Innovation
- Communication
- Consumer Services
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- End-to-End Project Management
- General Operations Management
- Proactive Management
- Problem Solving
- Professional Collaboration
- Public Speaking
- Reporting and Analysis
- Workload Prioritization
- Certified Operations Manager (COM)
- Must be authorized to work in the United States for any employer
Benefits
- Enterprise-wide learning and mobility
- Flexibility
- Remote: Work from Home Full-Time
Company Overview