Note: The job is a remote job and is open to candidates in USA. SouthState Bank is hiring an Online Banking Intake Analyst to coordinate online banking demand intake, roadmap governance, prioritization, and delivery. The role maintains roadmap visibility and supports planning, stakeholder decisions, reporting, and process improvement aligned with strategic objectives and team capacity.
Responsibilities
- Own and administer the Online Banking intake process, including capturing and tracking requests, enhancements, defects, regulatory requirements, operational improvements, and strategic initiatives
- Establish and maintain standardized intake procedures and documentation requirements; validate business justification, customer impact, risk, benefits, dependencies, approvals, and resource needs
- Administer and maintain the Online Banking roadmap under the direction of the Product Manager and Director, keeping status, owners, dependencies, risks, milestones, and decisions current
- Support roadmap sequencing, dependency analysis, delivery scheduling, annual planning, quarterly reviews, resource forecasting, and recommendations to adjust commitments when constraints arise
- Facilitate intake review, prioritization, tradeoff, stakeholder review, and approval discussions using transparent criteria such as customer impact, strategic alignment, risk, regulatory need, efficiency, effort, and capacity
- Organize & summarize, the reporting of cross-team roadmap changes and updates to show the full roadmap of Digital Banking as a department
- Prepare executive-ready reporting and planning materials that provide accurate visibility into roadmap progress, priorities, risks, dependencies, decisions, milestones, and capacity constraints
- Continuously improve intake, prioritization, roadmap governance, reporting, workflow automation, decision transparency, and administrative efficiency, including appropriate use of AI and automation
- It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Skills
- High school diploma or equivalent required
- Bachelor's degree in Business, Finance, Information Technology, Project Management, or a related field preferred
- Three years of banking experience with an emphasis on project management or organization
- Two or more years of experience in project management, portfolio management, product operations, business operations, or digital delivery, including experience with roadmaps, work intake, prioritization, or project portfolios
- Strong organization, planning, facilitation, prioritization, analytical, problem-solving, and decision-support skills
- Excellent written, verbal, and presentation communication
- Ability to influence without direct authority
- Knowledge of portfolio governance, capacity tracking/planning, change management, and delivery methods
- Experience supporting online banking platforms or related customer-facing technologies
- Proficiency with Microsoft 365, Power BI, Jira, or similar tools
- Ability to translate complex delivery information into concise executive-ready updates
- Bachelor's degree in Business, Finance, Information Technology, Project Management, or a related field preferred
- Three years of banking experience with an emphasis on project management or organization
Benefits
- Remote work
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