Note: The job is a remote job and is open to candidates in USA. Hermetic AI builds Mia, an AI teammate for hospitality event and private-dining sales. The Onboarding Consultant owns customer onboarding from signed deal through go-live and handoff to Customer Success, including consultations, location configuration, live training, change management, and playbook development.
Responsibilities
- Run corporate consultations. Co-lead the account-level kickoff with the buyer and key operators (led by the Head of CS at first, then yours). Agree on goals, success metrics, the new standard operating procedure and account-wide settings, and set the location rollout plan
- Set up locations fast. Configure locations in our configuration tool, pre-filled from sales notes and public data so customers only fill gaps. Clone clusters and templates for multi-location groups
- Train end users live. Deliver live training, often train-the-trainer for large groups, that walks through the real workflow: how a lead arrives, what Mia does, what the seller does next
- Lead change management. Address the "is AI replacing me" concern head on, and build adoption with managers and frontline sellers, not just the buyer
- Get to first value in about a week. Launch lead qualification and appointment setting first, prove leads are flowing, then run the Wrap-Up call that marks onboarding complete
- Hand over cleanly. Pass each account to its CSM with success criteria, stakeholders and next features documented in HubSpot
- Build the playbook. Own our five-step onboarding approach and session materials, the corporate consultation playbook and success-criteria template, the end-user training and change-management program, and a lighter repeatable onboarding for our SMB accounts
- Improve the machine. Work with our AI operations team to auto-generate consultation materials from sales calls, shape configuration-tool improvements, and make sure every customer's success site reflects what they told us success looks like
Skills
- 3+ years of hospitality experience, ideally event sales, private dining, catering or restaurant operations; you know what a BEO is and why a lost lead hurts
- A confident presenter who can run a room of skeptical sellers and a C-level consultation in the same week
- Real change-management instincts: you listen first, name the fear, and win people over
- Highly organized across many parallel rollouts, with clean notes in a CRM (HubSpot a plus)
- AI-native: you already use tools like Claude or ChatGPT daily to work faster, and you want a job where that is expected
- Experience in customer onboarding, implementation or training for a B2B SaaS product
- Hands-on experience with Tripleseat, Delphi, Salesforce, OpenTable or Tock
- Experience onboarding multi-location or enterprise brands
- Recorded training or video creation experience
Benefits
- Meaningful equity in a seed-stage company scaling fast
- Medical
- Dental
- Vision
- Unlimited PTO
- Remote work in the United States
Company Overview