About Us
At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the Company
Our client is a U.S.-based residential cleaning company that delivers high-quality cleaning services while fostering a culture of grace, accountability, and integrity. The company values its team members as individuals and encourages them to grow both professionally and personally.
As the business continues to grow, the company is looking for a proactive and detail-oriented professional to join its remote team and take ownership of daily office operations, so that leadership can focus on strategic growth and sales.
About the Role
We are looking for a Bilingual Remote Office Manager (English/Spanish) to keep the company ́s scheduling, timekeeping, client communication, and team coordination running smoothly. Your main focus will be managing the daily and weekly cleaning schedule, keeping operations on track, and making sure every clean is well organized from start to finish.
This role combines scheduling and dispatch, customer service, and administrative support. The ideal candidate is highly organized, comfortable working in a fast-paced environment where plans change quickly, and confident solving problems on the spot without needing a rigid process for every situation.
We’re looking for someone proactive who takes ownership of their work, follows through on tasks without reminders, and builds warm, personal relationships with clients and cleaning staff.
Key Responsibilities
● Build and manage the daily and weekly cleaning schedule in ZenMaid, assigning teams by location, job complexity, and availability.
● Optimize routes for a mostly recurring client base to reduce drive time and keep cleaners’ schedules full.
● Handle last-minute bookings, cancellations, reschedules, and staff call-outs, adjusting the schedule quickly and efficiently.
● Serve as the first point of contact for client inquiries, feedback, and complaints by phone and text, providing warm, relationship-focused responses and escalating pricing or complex issues to the owner.
● Follow up with prospects and existing clients to answer questions, encourage bookings, and send satisfaction check-ins.
● Verify staff clock-in/clock-out records, track contractor hours, and flag discrepancies or overtime before payroll is processed.
● Coordinate with team leaders and cleaners in English and Spanish, sharing schedule changes, standards, training materials, and onboarding follow-ups.
● Check completed jobs against billing data and flag discrepancies or outstanding balances to the owner.
● Send a daily end-of-shift update covering schedule changes, timekeeping status, client issues, and next-day priorities.
● Maintain SOPs, onboarding materials, and operational records, and draft quotes based on the owner’s pricing guidelines.
● Support additional administrative and operational tasks as needed.
Requirements
● Previous experience in administrative, operations, customer service, or scheduling roles.
● Fluent English and Spanish, both spoken and written, with the ability to write clear messages to clients and team members in both languages. Clear and effective communication is essential.
● Strong scheduling and organizational skills, with the ability to manage several priorities and deadlines at once.
● Proactive, self-motivated, and able to own tasks from start to finish with minimal oversight.
● Strong problem-solving skills and comfort making sound decisions under time pressure in a dynamic environment.
● Warm, professional, and empathetic communication style when dealing with clients and staff.
● High attention to detail and accuracy when working with schedules, timesheets, and records.
● Availability to work Monday–Friday, 7:30 AM–5:00 PM Central Time (CT).
● Reliable internet connection and a quiet, dedicated workspace.
● Comfortable learning new software and working with digital tools.
Nice to Have
● Experience in the cleaning, home services, or broader service industry.
● Experience with dispatching, route planning, or field team scheduling.
● Familiarity with ZenMaid, Quo, or similar scheduling and communication tools.
● Basic familiarity with payroll and billing workflows.
Tools & Systems
● ZenMaid: Scheduling, dispatch, and client records software.
● Quo: Phone and text messaging with clients and the team.
● IBR: Staff timekeeping and clock-in/clock-out tracking.
● Microsoft Office & Teams: Documents and internal communication.
Compensation & Benefits
● Competitive monthly compensation in USD.
● 100% remote opportunity for professionals based in Latin America.
● Full-time contractor position.
● Paid time off (PTO) plus U.S. holidays.