Note: The job is a remote job and is open to candidates in USA. CDK Global provides cloud-based software and integrated technology solutions to automotive dealerships and Original Equipment Manufacturers. The OEM Account Manager is responsible for developing, retaining, and growing strategic OEM programs, overseeing client relationships, coordinating cross-functional teams, and managing program performance, communications, timelines, budgets, and deliverables.
Responsibilities
- Manage business relationship and program service delivery tied to the agreed upon statement of work
- Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagements
- In alignment with Director of Sales, collaborate with client on program financial modeling, project-based projections, and monthly/annual financial deliverables
- Facilitate presentment, communication, and approval of OEM program invoices
- Serve as escalation point as needed to help resolve large range of program related inquiries tied to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting
- Helps in the negotiation of project resources, deliverables and cost
- Identifies new OEM business opportunities with existing clients and facilitates executive level engagements to pursue growth paths for CDK
- Finance/Invoice: in partnership with finance teams compile forecasting, planning, modeling, invoice presentations, etc
- Enrollment: interface with client and internal contract teams as needed for buy-sells, conversions, terminations, and related internal change administration
- Service: works with internal teams to develop, implement and maintain processes and program service levels
- Product: partner with product & technology teams for new feature development and prioritization and defect fixes
- SOW: manage new SOW and CR development, internal approvals, and execution
- Contractual obligations: ensure CDK compliance with client technical requirements
- Training: collaborate with product owners and functional teams for installation and ongoing support as new features released
- Go to Market: serve as program expert to support internal teams with successful pilots, launches, pricing, dealer adoption and communication, implementations, and ongoing support
- Performance: provides program dashboards that provide quick, clear visibility of program status and performance
Skills
- * 5-10 years software project, program, and/or engagement management
- * 5+ years external client relationship management with demonstrated ability to manage requirements, expectations, and deliverables
- * Expert in automotive retail solutions and workflows
- * Hands on ability to navigate complex business environments to resolve customer requests and requirements
- * Strong communication, presentation, and organization skills
- * Excellent analytical skills including the ability to model scenarios and manage to financials
- * Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity
- * Ability to anticipate and adapt to changing conditions, risks and opportunities
- * Expert with MS Word, MS Excel, MS Project and Visio
- Minimum: Bachelor's or equivalent experience
- Must be local to New Jersey, Philadelphia, or Connecticut and be able to travel 50% within the territory
- Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship
- * Experience working with Auto Manufacturer dealer retail programs
- * Knowledgeable on CDK applications
- * PMP or other industry certification a plus
Benefits
- Yearly bonus
- Medical benefits
- Dental benefits
- Vision benefits
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
Company Overview