Note: The job is a remote job and is open to candidates in USA. Premier Staffing Solution is hiring a Non Technical Project Manager 3 to centralize Energy's knowledge base and create a single source of truth for customer-facing and internal information. The role will coordinate cross-functional teams and vendors, improve content quality and accessibility, establish governance and database hygiene, and measure knowledge base effectiveness in a fully remote environment.
Responsibilities
- Primary focus is centralizing Energy's knowledge base and creating a single source of truth for customer-facing and internal information
- Responsible for ensuring data integrity, usability, and accessibility across multiple teams
- Role supports a highly cross-functional environment, partnering with customer success, customer care, and external vendors
- Need is driven by the lack of a centralized knowledge repository and the desire to establish governance and database hygiene processes
- This is not a Learning Management System (LMS) role and not a Technical Writer position
- Collaborate with cross-functional teams and third-party vendors to gather, organize, and maintain knowledge assets
- Review content for accuracy, update outdated information, and remove obsolete content
- Establish governance standards and maintain database hygiene
- Track knowledge base effectiveness through accuracy, usage, findability, and overall impact metrics
- Weekly meetings with leadership to review progress and priorities
- Workload will be high initially while information is centralized, with periodic spikes as new products launch or vendor relationships are introduced
- Position is 100% remote
- Extension opportunities will depend on performance, budget, and business needs
Skills
- 5+ years of experience in Knowledge Management, Content Operations, Documentation Management, or similar fields
- Strong knowledge management architecture experience preferred over technical writing experience
- Renewable energy or EV industry experience is a plus
- Additional relevant backgrounds may include telecom, banking, insurance, and healthcare environments with complex documentation and customer-support ecosystems
- Bachelor's degree preferred but not required; equivalent experience with a high school diploma is acceptable
Benefits
- Position is 100% remote.
- Extension opportunities will depend on performance, budget, and business needs.
- Opportunity to build a knowledge management solution from the ground up rather than maintain an existing one.
- Significant influence over foundational processes, structure, and governance.
- Ability to make meaningful decisions that impact customer-facing tools and experiences.
- Visibility across multiple teams and business functions.
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