Note: The job is a remote job and is open to candidates in USA. RealPage is seeking a NOC Engineer III to support WhiteSky Communications network installations and service operations. The role stages, configures, activates, tests, monitors, troubleshoots, and documents network equipment and services while collaborating with field teams and escalating complex issues.
Responsibilities
- Configure basic network hardware for deployment: Follow established templates to activate Multi-Dwelling Unit (MDU) networks, such as setting IP addresses and configuring routers, switches, and access points (APs)
- Monitor network elements: Use established tools to ensure systems function properly and escalate issues beyond basic troubleshooting to higher-level engineers
- Turn up and test basic circuits (e.g., EPL, DIA, Wavelength)
- Assist in activating and repairing services like Internet, Managed Wi-Fi, or video under some supervision, ensuring proper functionality
- Provide basic technical support: Address routine customer inquiries related to activations or outages and escalate complex issues as needed
- Document network changes: Update trouble tickets and record basic configuration or repair details in appropriate systems
- Collaborate with field teams: Support the replacement or repair of network hardware (e.g., switches, routers, Dish Smartbox) during activations or maintenance tasks
- Assist in small tasks: Participate in routine deployments or repairs under guidance, meeting project timelines and maintaining network stability
- Use basic automation tools: Apply directed scripts or tools to assist with network activations or monitoring tasks
- Troubleshoot entry-level issues: Identify and resolve simple network performance problems, such as connectivity issues, escalating unresolved cases
- Learn and adapt: Gain experience with new technologies (e.g., GPON, Dish Smartbox) and procedures to support future growth. #LI-RS1
Skills
- * Bachelor's Degree in computer science or related field. Or Associate's Degree and two years of experience. Or four years of experience within a service provider or network engineering team
- * At least one associate level networking certification (CCNA, CWNA, JNCIA, Network+)
- * Demonstrate proficiency in Cisco, Juniper, or MikroTik RouterOS
- * Apply knowledge of wired Ethernet LANs, wireless LANs (Wi-Fi), and P2P/P2MP microwave wireless solutions, including Active Ethernet and xPON
- * Configure and manage data network elements such as IP routers, Ethernet switches, and firewalls
- * Utilize IPv4 and IPv6 network technologies (IP addressing with CIDR, VLSM, HEX), ARP, DHCPv6, and SLAAC
- * Implement Layer-2 network technologies, including Ethernet LAN/MAN, IEEE standards (802.3xx), and 802.1q VLAN tagging
- * Leverage knowledge of IEEE 802.11 wireless standards (e.g., b/g/n/ac/ax) and security protocols
- * Utilize network automation with Python or Ansible
- * Demonstrate above-average problem-solving and critical thinking skills
- * Exhibit excellent organizational, verbal, and written communication skills
- * **A flexible schedule must include some after-hours activations.**
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear
- The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word
- May be required to sit and/or stand for long periods of time
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- May be required to lift or move 40+ pounds
Benefits
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position.
Company Overview
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