Note: The job is a remote job and is open to candidates in USA. Boldyn Networks is reimagining the future of interconnectivity, and they are seeking a knowledgeable and customer service-oriented NOC Engineer. This role involves ensuring the networks managed exceed client expectations through troubleshooting, documentation, and effective communication.
Responsibilities
- Troubleshoot and resolve simple to complex network outages (layers 1-3) and service interruptions
- Use established policies and procedures to provide timely and accurate ticket updates
- Use network monitoring tools and ticket tracking systems to help diagnose, record, and resolve network issues
- Utilize basic LAN configurations (Routers / Firewalls) and Microsoft operation systems
- Provide end-to-end network documentation
- Participate in an on-call rotation with other NOC engineers
- Liaison between engineering group and client staff – both technical and non-technical personnel
- Work in a group/team setting
Skills
- Understanding of the NOC's escalation, incident management, and change management processes and procedures
- Knowledge of large enterprise and campus LANs, Wi-Fi/WLANs
- TCP/IP, IP addressing, telnet, SSH experience
- Experienced supporting a BGP environment and other routing protocols (Static, EIGRP, and OSPF)
- Experienced supporting Radius, DHCP, and DNS servers
- Experienced with Large Scale NAT or Carrier Grade NAT appliances and Load Balancers
- Strong customer-facing skills and business etiquette
- Effective communication skills
- Ability to work independently and maintain fast-paced milestones and deliverables
- Bachelor's degree in engineering, IT, or commensurate experience
- CCNA Certification or better
- A Wireless Certification (CWNA/CWNP, Cisco, or Aruba)
Benefits
- Annual Bonus
- Learning Development Opportunities
- Flexible working opportunities
- Competitive benefit packages
- Paid Parental Leave
- Vacation starting at 15 days increasing with length of service
- 10 days paid sick leave
- 4 days off each year to volunteer
Company Overview