Note: The job is a remote job and is open to candidates in USA. Lumos is transforming connectivity by building a rapidly expanding 100% fiber optic network. The NOC Engineer I – Outage Management monitors network health, coordinates outage resolution, troubleshoots performance issues, and collaborates with engineering and operations teams to restore services and maintain network reliability.
Responsibilities
- Coordinates network outages with Voice, Video, IP, Transport, OSP, and Local Operations teams to ensure quick and effective resolution
- Performs event notifications for internal teams, leadership, and external customers
- Assists with third party ticket creation and escalation for offnet outages
- Supports outage isolation, troubleshooting, and identification of chronic network issues
- Diagnoses and resolves escalated network performance problems and monitors impacted systems
- Provides technical and analytical support during root cause analysis and assists with action plan development
- Works customer and network trouble tickets to restore service and resolve faults
- Assists other NOC team members during critical outages and provides support across Voice, Transport, IP, and Broadband networks
- Supports Change Management activities when needed
- Completes additional duties and project assignments as provided by NOC leadership
Skills
- Strong understanding of Ethernet and TCP IP networking and working knowledge of IEEE and ITU standards for FTTH and GPON technologies
- Ability to troubleshoot Access and Core engineering environments and support MPLS, layer two and layer three private networks, GPON and XGS PON networks, and multi protocol routing technologies
- Familiarity with the OSI model and how it applies to routing and transmission protocols including VRF, VPN, EIGRP, BGP, OSPF, VPLS, and VPRN
- Knowledge of digital cross connect systems, multiplexing systems, and TL1 or CLI based provisioning
- Working knowledge of TDM, SONET, CWDM, DWDM, OTN, ROADM, and protection or switching methodologies
- Experience with Cisco, Ciena, Nokia routing platforms and the ability to support software or hardware upgrades across broadband access and core equipment
- Strong written and verbal communication skills and the ability to deliver clear updates during outages or escalations
- Strong analytical and problem solving skills with high attention to detail and accuracy
- Ability to prioritize work in a fast paced environment and collaborate effectively across technical teams
- Ability to work independently with sound judgment and initiative
- High school diploma required
- 2-4+ years of professional network operations experience or five or more years of related engineering or technical experience
- Ability to work a 24/7 operational schedule including nights and weekends
- Strong commitment to service quality, customer support, and operational excellence
- Frequently operates computer, keyboard, and related peripherals
- Able to remain seated at workstation for extended periods
- Near-constant use of sight, speech, hearing, comprehension, and reasoning
- Applicants must be at least eighteen (18) years of age at the time of application
- An Associate or Bachelor's degree preferred
- CCNA certification preferred
Benefits
- Comprehensive health, dental, and vision coverage.
- Competitive compensation packages, including bonus options for eligible positions.
- Paid Time Off & Paid Holidays.
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
- 100% employer-paid life and disability insurance.
- Employee Assistance Program (EAP) with access to professional support for life’s challenges.
- 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
- Wellness program offering education and cash incentives for gym attendance and nutrition programs.
- Employee referral bonuses.
- Discounts on Lumos Fiber Internet for employees who live in our service areas.
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