Note: The job is a remote job and is open to candidates in USA. Rocky Mountain College of Art + Design (RMCAD) is seeking a New Start Financial Aid Advisor to support students and families with financial aid applications, eligibility, and awards. The role is responsible for accurate financial aid packaging, student communication, regulatory compliance, collaboration with Admissions, and managing workloads during peak enrollment periods.
Responsibilities
- Answer Incoming Calls: Respond to incoming calls from students, parents, and other stakeholders regarding financial aid. Provide accurate and updated information on financial aid processes and awards
- Handle Financial Aid Inquiries: Assist with questions related to financial aid awards, including federal and state aid, scholarships, and institutional grants
- Scholarship Information: Provide guidance on available scholarship opportunities and application processes. Assist with scholarship documentation and eligibility questions
- Conflict Resolution: Handle disputes or escalated issues regarding financial aid with professionalism and empathy. Utilize conflict resolution techniques to defuse challenging situations and find solutions that satisfy both the student’s needs and institutional policies. Work collaboratively with the Admission, Student Accounts, and Registrar Departments to resolve complex issues
- Student Financial Aid Programs: Provide assistance and information to students regarding financial aid programs and services, ensuring clarity on available options and deadlines
- Process Student Aid Applications: Review and process financial aid applications in a timely and efficient manner
- Assist with Federal Aid Packaging: Support the packaging of federal student aid and the collection of continuing student financial aid documents. Ensure accuracy and compliance in the packaging process and adhere to all institutional and regulatory requirements
- Compliance Audits: Assist in the preparation and support of compliance audits. Ensure data collected is accurate and in line with financial aid and national regulations
- Quantitative and Qualitative KPIs: Track and meet Key Performance Indicators (KPI’s) as established during Departmental Quarterly Review Meetings (QRMs)
- Participation in OKRs: Actively contribute to departmental Objectives and Key Results (OKR) processes, focusing on collaboration, innovation, and the prioritization of individual tasks
- Behaviors and Attitudes: Demonstrate behaviors and attitudes that reflect RMCAD’s Mission, Vision, and Values in daily interactions and work performance
- Other duties as assigned
Skills
- Bachelor's degree or equivalent experience
- 3 Years' Experience in Title IV aid administration
- Effective verbal and written communication skills to support interaction with coworkers and students from diverse socio-economic backgrounds
- Ability to help students understand financial aid program requirements
- Ability to exercise sound judgment in reviewing and screening applications for financial aid when determining eligibility and evaluating special circumstances
- Computer proficiency including Google Workspace, Microsoft Word and Excel, Powerpoint, * Internet, email, CampusVue, Anthology
- Ability to work collaboratively with others in a fast-paced environment
- Ability to perform business math computations and maintain accurate financial records
- Ability to research, analyze and evaluate service delivery methods and techniques
- Ability to understand and follow instructions
- Ability to plan and organize work and meet schedules and timelines while working independently
- Under pressure
- Knowledge of financial aid regulatory requirements including Title IV
- Ability to work independently and multi-task
- Must be self-motivated and require minimal supervision
- Proven track record of phenomenal customer service
- The work environment is a typical office environment which may include moderate noise, confined workspaces, the need to lift and/or move up to 25 pounds, and extensive sitting and working with computers
- Some evening and weekend hours may be required along with attendance at conferences and seminars
Benefits
- In Person in Colorado | Remote in the following states: AZ, CA, FL, NY, TX, & VA
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