Note: The job is a remote job and is open to candidates in USA. NetCov specializes in delivering IT and cybersecurity solutions that protect and optimize digital infrastructure for its clients. The Network Team Manager will lead a team responsible for network infrastructure strategy, architecture, implementation, maintenance, and performance optimization. The role also oversees client relationships, project execution, resource scheduling, team development, escalations, and service-level results.
Responsibilities
- Develop and implement network strategies aligned with business objectives
- Design and oversee the implementation of complex network architectures
- Continuously evaluate and recommend improvements to network infrastructure
- Lead, mentor, and develop a team of network engineers and specialists
- Conduct regular performance evaluations and provide constructive feedback
- Identify skill gaps and implement training programs to enhance team capabilities
- Serve as the primary point of contact for high-profile client projects
- Build and maintain strong relationships with new clients during the project process
- Collaborate with account managers to ensure a smooth handoff post-deployment
- Address escalations and resolve complex issues during the project phase
- Oversee the planning and execution of all client projects
- Develop project timelines, resource allocation plans, and risk mitigation strategies
- Monitor project progress and ensure adherence to timelines and budgets
- Collaborate with other departments to coordinate resources and expertise as needed
- Monitor network performance and implement optimization strategies
- Troubleshoot complex network issues and implement effective solutions
- Establish and track key performance indicators (KPIs) for network operations
- Establish and track key performance indicators (KPIs) for the infrastructure team
- Implement data-driven decision-making processes to improve team efficiency and effectiveness
- Ensure timely delivery of projects and adherence to service level agreements (SLAs)
- Drive continuous improvement in team performance and client satisfaction
- Other duties as assigned
Skills
- 7+ years of experience in IT infrastructure management, with at least 3 years in a management role
- Strong technical knowledge of on-premises infrastructure, Microsoft 365, cloud platforms, and operating systems
- Proven experience in managing cloud migration projects
- Excellent understanding of IT service management principles and best practices
- Strong project management skills and experience with relevant methodologies (e.g., ITIL, Agile)
- Excellent communication, interpersonal, and client relationship management skills
- Relevant certifications
- This is a full-time position
- This position may require travel occasionally for on-site meetings
Benefits
- Performance-based incentives and commissions
- Access to continuous training, career development, and opportunities for advancement within a rapidly growing company
- Join a team of passionate professionals who work together to solve complex challenges and deliver exceptional service to our clients
Company Overview