Note: The job is a remote job and is open to candidates in USA. Astreya provides technology infrastructure and managed services for enterprise environments. The Network Engineer II supports production and corporate networks by monitoring network health, troubleshooting incidents, maintaining routing and switching infrastructure, and coordinating with vendors and ISPs. The role also performs network upgrades, develops operating procedures, and provides shift-based 24x7 support.
Responsibilities
- Serving as the first point of defense for all network-related incidents, providing 24x7network support for production and corporate network
- Troubleshooting layer 1-3 issues and maintain WAN, BGP, ISIS, LAN, FHRP, VLAN, STP, etc. and related services
- Proactively monitor production network health, assess potential risks and take mitigation actions to ensure quick service restoration
- Deliver customer-centric support through multiple communication channels
- Create and update standard operating procedures (SOPs) for network changes management, issue analysis and mitigation strategies
- Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints
- Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend)
- Troubleshooting network issues and outages
- Participate in global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure
- Handle multiple vendor switch on various servers in dealing with hardware/software issues
- Handle traffic, and any queries raised by ISP/Partners
- Provide support for any incidents such as input errors, CRC, RMA etc
- Work directly with ISP/Vendors on fixing any issues related to network
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
- This is a shift-based position and may include weekend or swing shifts
Skills
- This position requires the ability to work independently with a high level of accuracy and attention to details
- This position requires flexibility with shift schedules, including weekend coverage (Saturday or Sunday) and the ability to work either morning or swing shifts
- Be based in the Eastern Time Zone and start work at 3:00 AM or 4:00 AM Pacific Time, or**•** Be based in the Pacific or Mountain Time Zone and work until 8:00 PM or 9:00 PM Pacific Time
- Bachelor's degree (B.S/B.A) from four-college or university and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience
- Have a full understanding of routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications
- Builds productive internal and external working relationships
- Exercises judgment within defined procedures and practices to determine appropriate action
- Familiarity with content delivery networks and internet peering strategies
- Understanding of server hardware technologies relative to content delivery performance and capacity
- CCNA or equivalent
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Benefits
- Medical provided through UHC (PPO, HSA, Surest options) for Regular, Full-Time Employees
- Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC for Regular, Full-Time Employees
- Nationwide Vision provided by UHC for Regular, Full-Time Employees
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days
- 401k Plan
- Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
Company Overview
Company H1B Sponsorship