Note: The job is a remote job and is open to candidates in USA. DAS Health is a healthcare-focused Managed Services Provider and technology partner supporting healthcare and senior living organizations with secure and reliable technology solutions. The Network Engineer will support, deploy, and maintain client and DAS Health network environments, handling escalated incidents, projects, troubleshooting, upgrades, and network changes across a range of network technologies.
Responsibilities
- Support client data and voice networks through escalated incidents, assigned projects, and day-to-day tasks
- Work directly with clients, partners, vendors, and internal teams on professional services projects, troubleshooting, deployments, upgrades, and network changes
- Program, configure, and troubleshoot enterprise-grade WAN, LAN, VPN, wireless, firewall, switching, routing, and IP voice technologies
- Analyze network monitoring, reporting, logging, and debug data to identify issues and restore service quickly
- Maintain WAN and LAN availability using monitoring and management tools, coordinating with carriers or vendors when needed
- Document network configuration changes and maintain process documentation in alignment with established change processes
- Maintain network templates and standards consistent with industry and DAS Health best practices
- Support automation and process standardization efforts that help improve service restoration and delivery
- Assist with discovery, recommendations, and planned client work while collaborating with cross-functional teams
- Provide support, training, and guidance to junior team members as needed
- Participate in an on-call rotation for off-hours escalations
Skills
- Bachelor's or Associate's degree in Information Technology or a related field, or equivalent work experience that includes network administration and data center engineering
- Hands-on experience managing and troubleshooting LAN, WAN, VPN, wireless, firewall, switching, routing, IP voice, network services, and application or network protocols
- Experience with Cisco routing, firewalling, switching, and wireless technologies
- Experience supporting branch networks and troubleshooting across multi-site environments
- Ability to analyze reporting, logging, and debug data to troubleshoot network issues and support rapid service restoration
- Strong written and verbal communication skills with the ability to work effectively with business, technology, client, partner, and vendor groups
- Strong documentation skills and attention to detail
- Excellent time management, task prioritization, and ability to manage competing priorities
- Ability to work independently while collaborating effectively within a team environment
- Professional, self-starting approach with the ability to understand assigned work quickly and operate with minimal supervision
- Ongoing knowledge of network engineering best practices, IT infrastructure, applications, security implications, and related industry developments
- CCNA or equivalent certification, or higher-level networking certifications
- Minimum of 5 years of networking experience
- Experience in a healthcare IT, managed services, technology services, network vendor, or multi-client support environment
- Experience or training with Juniper, Meraki, SonicWall, Palo Alto, and Fortinet technologies
- MSP experience supporting multiple clients or branch network environments
- Cloud networking exposure
- Knowledge of scripting languages such as Python or Perl
- Knowledge of ITIL principles
Benefits
- 100% remote opportunity within the United States
- Unlimited Flexible Paid Time Off (PTO)
- Comprehensive health, dental, vision, life, and disability insurance
- 401(k) with company match
- Employee Assistance Program and wellness support resources
- Professional development and career growth opportunities
- Meaningful work supporting healthcare organizations and the technology systems they rely on
- Hands-on exposure to a wide range of network technologies and client environments
- Collaborative, supportive, and customer-focused culture
Company Overview