Note: The job is a remote job and is open to candidates in USA. Amazon Web Services (AWS) provides and operates global cloud infrastructure, including data centers, networking, and related systems. The Network Cabling Quality Program Manager will own quality assurance programs for network cabling deployments, partnering with deployment and vendor management teams to establish standards, checklists, training, metrics, and defect-management processes. The role also drives continuous improvement and vendor performance across multiple data center projects.
Responsibilities
- Own Quality Assurance related programs to drive world-class quality in network cabling deployments in new and existing Data Centers to achieve the best operating, lowest cost infrastructure in the world. The Cabling Quality Program Manager will be obsessed with driving quality structured cabling solutions
- Partner with Network Deployment teams to adopt defined quality assurance checklists, gather feedback, and generate recommendations to improve checklists. Work with partner teams to track cabling scope changes and perform impact analysis to address business needs
- Partner with the Vendor Management team to drive cable vendor quality, provide vendor performance metrics through business reviews, and refine processes to improve vendor performance
- Define cable installation benchmark according to Amazon policies and industry standards; maintain cable installation standards, checklists, standard operating procedures and best practices guidelines
- Organize Network Cabling Installation Quality Training Programs, and the creation of training materials, to support internal and external partner and stakeholder teams
- Collaborate with stakeholder teams to capture metrics data such as inspection reports and cable test results; track defects for root cause analysis, generate recommendations, evaluate vendor performances and escalate issues to respective owners for remediation plans
- Track and report on project milestones, vendor performance metrics, and quality KPIs including First Pass Yield, defect rates, and schedule adherence across multiple concurrent projects
- Drive continuous improvement initiatives by capturing lessons learned, facilitating post-project reviews, and implementing process improvements to enhance future project delivery
- Identify opportunities to reduce Cost of Poor Quality and improve overall project efficiency
- Regional and Local Travel up to 25% to attend site visits and meetings for onsite quality standards review and collect feedback from onsite personnel
Skills
- 3+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree, or 4+ years of solving problems with technology in the Telecommunications industry experience
- Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience in applying structured quality control methodologies in data center or construction environments
Benefits
- Sign-on payments
- Restricted stock units (RSUs)
- Health insurance, including medical, dental, vision, prescription, Basic Life & AD&D insurance, and an option for Supplemental life plans
- Employee Assistance Program (EAP)
- Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave
Company Overview
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