Note: The job is a remote job and is open to candidates in USA. Matlen Silver is a technology and talent solutions company that has delivered services to Fortune 500 companies and industry leaders for more than 40 years. The Network Analyst/Technician will administer and support enterprise network systems, including configuring and maintaining network devices, monitoring performance, managing connectivity, and troubleshooting issues. The role also provides customer and technical support, supports network procedures and change control, and participates in on-call rotations.
Responsibilities
- Configuration, implementation, and maintenance: Cisco Router, Cisco Switch, Cisco VPN, Velocloud SD-WAN, Meraki Wireless, ISE, other Network Team Devices
- Monitoring Systems: WhatsUp, MRTG, Nectus, and others
- Other tools: Catalyst/DNA Center, ThousandEyes
- Network Device/Warehouse Inventory Management
- Remote access maintenance and configuration
- Cable Management configuration, implémentation, maintenance
- Internet connectivity configuration, implementation, maintenance
- Provide 24-hour on-call support, including evenings and weekends. On-call rotations required
- Ensure proper procedures are followed for request fulfillment
- Monitor Peregrine ticket queue and respond within agreed SLAs
- Work with the Network Teams to perform configurations
- Provide support in establishing and maintaining the procedures for the Networks
- Regularly interact with management, technical support, development support and Client Support
- Work with client community to understand business processes in order to determine network requirements
- Work with technical and business analysts within the organization to define and build required network profiles
- Maintain data owner relationship / approvers on networked applications
- Ensure change control procedures are followed
Skills
- Due to client requirements this role is only open to USC OR GC candidates
- Administers and supports the enterprise network systems
- Responsibilities include network design, technology evaluations, network architecture, topology development, maintain network, and system specifications
- Configuration, implementation, and maintenance: Cisco Router, Cisco Switch, Cisco VPN, Velocloud SD-WAN, Meraki Wireless, ISE, other Network Team Devices
- Monitoring Systems: WhatsUp, MRTG, Nectus, and others
- Network Device/Warehouse Inventory Management
- Remote access maintenance and configuration
- Cable Management configuration, implementation, maintenance
- Internet connectivity configuration, implementation, maintenance
- Provide 24-hour on-call support, including evenings and weekends
- On-call rotations required
- NERC certification required to work in a power plant environment
- Bachelors degree in an accredited four-year college or university or equivalent work experience preferred 2 Years
- General knowledge with Cisco router and switch configuration, implementation and maintenance / troubleshooting
- TCP/IP protocol analysis
- VoIP protocol configuration and analysis
- Network monitoring tools maintenance and configuration
- Administration of operating systems: Unix, Linux, Windows
- DHCP configuration and maintenance
- Dedication to following procedures and regulations
- Ability to work as an individual contributor or as a team member
- Understanding of analytical, diagnostic, and problem-solving skills
- Written and verbal communication skills and the ability to interface effectively with diverse user community
- Must be able to lift 50lbs
- Valid drivers license and the ability to attend meetings and respond to network problems at various Plant sites when necessary
- Electrical Plant and Data Center environment
- Travel is required
- Some after hours support and change control required
- On call rotations required
- A minimum of 2 years technical experience
- Ensure proper procedures are followed for request fulfillment
- Monitor Peregrine ticket queue and respond within agreed SLAs
- Work with the Network Teams to perform configurations
- Provide support in establishing and maintaining the procedures for the Networks
- Regularly interact with management, technical support, development support and Client Support
- Work with client community to understand business processes in order to determine network requirements
- Work with technical and business analysts within the organization to define and build required network profiles
- Maintain data owner relationship / approvers on networked applications
- Ensure change control procedures are followed
- Knowledge and understanding of Network administration and maintenance
- Working knowledge of IP
- Working knowledge of Cisco IOS for Routers and Switches
- Understanding of routing protocols
- Functional experience within Network Configuration
- Basic understanding of IP based routing concepts
- Basic understanding of network troubleshooting methods
- Basic experience in developing router and switch configurations
- Experienced in working with Network roles
- Bachelors degree in an accredited four-year college or university or equivalent work experience preferred 2 Years
- CCNA preferred but not required
Benefits
- For W2 employees: Health, vision, and dental insurance (single and family coverage)
- For W2 employees: 401(k) plan (employee contributions only)
Company Overview