Note: The job is a remote job and is open to candidates in USA. American Specialty Health is seeking a Network Administrator II to join their Information Technology-Operations department. The role is responsible for supporting, monitoring, and maintaining the organization's network infrastructure, focusing on operational support, incident response, and network changes under guidance.
Responsibilities
- Proactively manage and monitor the network monitoring environment to ensure performance, availability, and timely issue detection using approved tools
- Respond to, troubleshoot, and resolve network incidents and service requests across varying levels of complexity, from basic to advanced
- Configure and maintain network devices (switches, firewalls, wireless access points) on multiple platforms with minimal supervision
- Perform user access changes, VLAN updates, and port configurations following documented procedures
- Implement and maintain firewall rules, VPNs (site-to-site and remote access), and ACLs
- Implement required firmware updates and vulnerability remediation across network environment within required time frames
- Troubleshoot and correct wireless signal coverage, authentication, and performance issues
- Configure and troubleshoot Layer 2 and Layer 3 technologies (VLANs, STP, OSPF, BGP exposure)
- Troubleshoot connectivity issues (LAN, WAN, VPN, wireless) and escalate to leadership as required
- Analyze logs, packet captures, and alerts to identify root cause
- Proactively identify capacity or performance risks
- Support cloud and hybrid network connectivity (Azure) with support from Network Engineers and vendor
- Use scripting or automation tools (PowerShell, Python exposure) for network tasks
- Support network-related projects and implementations with minimal supervision
- Follow change management and security policies for all network activities
- Respond to escalated tickets from the service desk that require network admin support and follow appropriate ticket procedures
- Collaborate with other IT team members to troubleshoot and resolve technical support issues
- Perform other end user technical support as needed
- Develops, maintains, and organizes documentation around systems, processes, and work instructions critical to day-to-day operations and systems design
- Provides updates as required for audit requests, both internal and external
- Attends training classes and reads relevant technical documentation to stay current on technology
- Performs other duties as assigned
- Complies with all policies and standards
Skills
- High School Diploma
- 2 years of experience focused on networking technologies
- Understanding of TCP/IP, UDP, DNS, and DHCP. (High proficiency)
- Knowledge of physical network equipment and data centers. (High proficiency)
- Strong troubleshooting and documentation skills. (High proficiency)
- Ability to utilize Powershell, Python, and automation tools for network automation. (Low proficiency)
- Implement, configure, and troubleshoot network equipment and applications. (Medium proficiency)
- Share information in an appropriate and timely manner. (Medium proficiency)
- Interact in a positive, respectful manner to establish and maintain cooperative working relationships. (Medium proficiency)
- Experience with ServiceNow or other ITIL platforms. (Medium proficiency)
- Demonstrated accuracy and productivity in a changing environment with constant interruptions. (Medium proficiency)
- Develop precise system documentation for routine tasks to ensure consistency by other administrators factors and organizational environment. (Medium proficiency)
- Perform routine standardized maintenance tasks such as updates, patches, and backups. (Medium proficiency)
- Cisco Meraki Solutions Specialist within 120 Days
- Bachelor's Degree in Information Technology, Computer Science, or related field
- CCNA - Cisco Certified Network Technician
- AZ-104 Microsoft Azure Administrator Associate
Benefits
- Hybrid Worker Guidelines: This position may be trained virtually or onsite and must have the capability to work from home (WFH) in a designated work area with company-provided technology equipment.
- This WFH position requires you to have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network.
- The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings.
- This position requires occasional onsite office work.
- If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability.
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