Note: The job is a remote job and is open to candidates in USA. KaylaTek is hiring for an IT support role supporting its AFNCR contract and Air Force customers. The role provides executive desktop support, installs and troubleshoots hardware and software, and supports IT infrastructure for local and remote users.
Responsibilities
- Executive Desktop Support with daily interaction with Senior Air Force Officers and Senior GS Civilians
- Provide installation and support services for computer hardware, standard and local software applications, communications, e-mail accounts, desktop and laptop systems, multi-function output devices, and computer support to both local and remote users
- Installation services include managing the setup, installation, moves, adds, and changes for IT hardware and software. Assist users with hardware, software, and operational support requirements using industry standard practices. Tickets will be retrieved from the Remedy system
- Troubleshoot IT related hardware, e.g., computers, laptops, printers, scanners, speakers, PDA's, cell phones, monitors, desktop cameras, and other peripheral devices, software, etc., to determine the best method of repair
- When necessary coordinate the repair activities with the manufacturer or extended warranty vendor. Have basic LAN (Local Area Network) and WAN (Wide Area Network) operational knowledge and/or general working knowledge of how devices on a network communicate with each other
- Provide IT services for MS Internet Explorer applications, and common system software
- Provide IT infrastructure after hours & weekend support as necessary
Skills
- Bachelor's Degree or Masters Degree in Information Technology, Information Systems, or Computer Science
- Active and Final Top Secret Clearance
- Currently possess DoD IAT Level II certification, Security+CE or higher
- Experience with DoD Risk Management Framework (RMF)
- Minimum of 8-15 years of experience supporting operations centers supporting 15,000 or more customers integrating service providers for a blend of basic and premier customers
- MUST BE A US CITIZEN
Benefits
- Medical
- Dental
- Vision
- HSA/FSA
- 401(k)
- ST/LT Disability
- Life and ADD Insurance
- Paid Time Off
- 11 Paid Holidays
- Employee Assistance Program (EAP)
- Professional Development Program
- Referral Bonuses
- Remote work
Company Overview