Note: The job is a remote job and is open to candidates in USA. Ethos Therapy Solutions is a leading provider of therapy surfaces and specialty equipment that support patients in the home setting. The Network Account Manager is responsible for managing and growing relationships with key network partners, overseeing account activities, and identifying opportunities to expand product utilization. This role involves coordinating with internal teams, preparing proposals, and tracking performance metrics to improve service levels and patient outcomes.
Responsibilities
- Managing and growing relationships with key network partners, including payers, health systems, and referral sources
- Overseeing account activities and ensuring contract terms are understood and followed
- Identifying opportunities to expand Ethos Therapy Solutions’ product utilization within assigned territories or networks
- Coordinating with internal teams and responding to customer inquiries
- Preparing proposals and supporting contract negotiation processes
- Tracking performance metrics, analyzing account data, and developing strategic plans to improve service levels and patient outcomes
- Educating stakeholders on Ethos products, facilitating problem resolution, and maintaining a high level of customer satisfaction
Skills
- Strong Account Management skills with experience maintaining and growing network, payer, or healthcare-related accounts
- Proficiency in Sales and Customer Service, with the ability to present solutions, handle inquiries, and support long-term relationships
- Demonstrated ability in Negotiation and Contract Negotiation, including supporting or leading discussions on terms and pricing
- Excellent communication, presentation, and interpersonal skills, with the ability to collaborate across clinical, operational, and administrative teams
- Comfort with remote work, including effective time management, use of CRM tools, and virtual meeting platforms
- Bachelor's degree in Business, Healthcare Administration, or a related field, or equivalent relevant experience
- Ability to analyze account performance data and develop strategies to improve utilization, service quality, and outcomes
- Experience working in healthcare, durable medical equipment, or related fields
Company Overview