[Remote] NetSuite Administrator

Note: The job is a remote job and is open to candidates in USA. GLD is hiring a NetSuite Administrator to manage and support its NetSuite system across direct-to-consumer, wholesale, retail, and supply chain operations. The role includes day-to-day administration, troubleshooting order and integration flows, partnering with stakeholders on requirements and testing, and growing into SuiteScript development and integration work.

Responsibilities

• Own day-to-day NetSuite administration and support, including users, roles and permissions, custom fields, forms, records, and workflows
• Build and maintain saved searches, reports, dashboards, and KPIs that give teams timely, actionable information
• Monitor order and fulfillment flows, and find and fix records that get stuck between order entry, fulfillment, and invoicing
• Troubleshoot integration sync errors between NetSuite, our e-commerce platform, order management system, warehouse management system, and EDI trading partners
• Work with stakeholders across Finance, Operations, Supply Chain, and Merchandising to gather, understand, and document business requirements
• Help develop and run testing for new configurations, processes, and integrations before they go live
• Help make sure NetSuite supports our supply chain, including manufacturing, inventory management, and purchasing
• Manage system security, data integrity, and user access controls
• Help manage NetSuite support cases, release updates, and enhancements
• Support projects such as integrations, workflow automations, and new feature rollouts
• Train and support users so they get the most out of NetSuite
• Over time, take on SuiteScript development and integration builds with mentoring from the senior administrator/developer
• Help keep systems running during peak season. Q4 is our busiest time of year

Skills

• 1–3 years of hands-on NetSuite administration experience, including configuration and customization
• Strong understanding of finance, operations, inventory, supply chain, and order management processes in a DTC, wholesale, and/or retail environment
• Proficient with saved searches, reports, roles and permissions, and workflows
• Comfortable working directly with stakeholders to gather requirements and recommend scalable solutions
• Experience documenting business requirements and assisting in test planning and execution
• Strong analytical, problem-solving, and communication skills, and comfortable digging into a problem until you find the root cause
• Ability to thrive in a small, fast-paced, entrepreneurial environment and manage multiple priorities
• NetSuite Administrator or SuiteFoundation certification
• Experience with SuiteFlow, SuiteScript, and NetSuite integrations
• Experience in a high-growth, omnichannel consumer products business
• Experience with Shopify, Celigo (integrator.io), Infios OMS, Warehouse Edge or another WMS, Orderful EDI, and ShipStation

Benefits

• Full benefits package (medical, dental, vision)
• Paid time off
• Paid holidays
• 401(k)
• Fully remote work
• Direct mentorship from an experienced NetSuite administrator/developer
• A clear path to grow into SuiteScript, integration, and systems work in a complex, high-volume NetSuite environment

Company Overview

GLD — Built by People Who Want to Win Together GLD began in 2015 when Christian Johnston and a group of childhood friends started designing bold, high-quality jewelry in a Pittsburgh basement. It was founded in 2015, and is headquartered in Miami, Florida, USA, with a workforce of 51-200 employees. Its website is https://www.thegldshop.com/.

Company H1B Sponsorship

GLD has a track record of offering H1B sponsorships, with 1 in 2026, 2 in 2023. Please note that this does not guarantee sponsorship for this specific role.