Note: The job is a remote job and is open to candidates in USA. Packaging Exchange is a packaging and distribution company whose core operations rely on NetSuite for fulfillment, procurement, inventory, and financials. The NetSuite Administrator will own day-to-day system administration, support users, maintain configurations and data integrity, manage integrations and access, and support testing and business process improvement initiatives.
Responsibilities
- Own our internal NetSuite support queue and serve as first point of contact for NetSuite requests, with coverage during Eastern business hours
- Monitor system performance and data integrity, making sure customizations coexist without reliability issues
- Manage NetSuite roles and user access as business needs change
- Build and maintain saved searches, reports, and alerts for leadership, operations, customer service, procurement, and finance teams
- Run CSV imports for price updates, new customer setup, and other bulk data changes
- Manage and troubleshoot integrations with third party systems (EDI, TMS, etc) and coordinate any configuration changes with our partners
- Coordinate user acceptance testing (UAT) and release validation ahead of production updates
- Document NetSuite customizations, configurations, and workflows to build institutional knowledge
- Work with Finance to understand how transactions flow through the general ledger and how that affects configuration decisions
- Use NetSuite's MCP AI Connector Service, to resolve requests and spot new opportunities to apply AI responsibly within NetSuite and adjacent systems
- Support cross-functional NetSuite related business process improvement projects
Skills
- • 3+ years of hands-on NetSuite administration experience in an inventory focused wholesale distribution environment
- • Solid understanding of order-to-cash, procure-to-pay, and inventory management (including cycle/smart counts) as they run through NetSuite
- • Experience with NetSuite roles/permissions, custom fields, saved searches, and workflow troubleshooting
- • Experience with understanding scripts, deployments, workflows, and third party integrations; scripting/development is not required
- • Working knowledge of the general ledger and how different transaction types affect it
- • Strong communication and customer-service skills — able to translate non-technical requests into system requirements
- • Occasional travel (estimated at 10%) to company locations
- • Remote position – candidates must reside in states where Packaging Exchange is authorized to employ staff
- • Ability to sit and work at a computer for extended periods and ability to read computer screens and documents
- • 5+ years of NetSuite administration experience
- • NetSuite Certified Administrator credential
- • Experience with EDI, shipping, or transportation management systems (e.g., SPS Commerce, Pacejet, OnDemand, or similar)
- • Exposure to warehouse management systems (e.g., RFsmart, NetSuite WMS, or similar)
- • Exposure to NetSuite MRP or supply/demand planning
- • Experience with the NetSuite MCP AI Connector
- • Experience with a NetSuite-integrated commerce platform (SuiteCommerce or similar)
Benefits
- Remote position – candidates must reside in states where Packaging Exchange is authorized to employ staff.
Company Overview