Note: The job is a remote job and is open to candidates in USA. The EHR Edge is a growing organization focused on helping Human Services organizations improve workflows, technology adoption, and operational outcomes. The Netsmart Bells AI Consultant will serve as a subject matter expert supporting the implementation, optimization, training, and adoption of Netsmart Bells AI across clinical and operational workflows. The role also involves change management, client relationship management, workflow analysis, and collaboration with clinical, technical, and executive stakeholders.
Responsibilities
- Serve as a subject matter expert for Netsmart Bells AI and its integration into client clinical and operational workflows
- Support the implementation, configuration, optimization, and adoption of Bells AI solutions within Human Services and behavioral health organizations
- Assess existing clinical documentation processes and identify opportunities to improve efficiency, consistency, and quality through Bells AI
- Train clinicians, administrative staff, super users, and other stakeholders on Bells AI functionality, workflows, and best practices
- Partner with client leadership to develop strategies that encourage user adoption and maximize utilization of Bells AI
- Support Organizational Change Management initiatives associated with the introduction and adoption of AI-enabled technology
- Conduct client demonstrations, presentations, workflow sessions, and educational programs
- Collaborate with Netsmart, client, implementation, technical, and support teams to identify and resolve issues
- Assist clients with configuring and optimizing Bells AI functionality based on organizational needs and workflows
- Monitor utilization, adoption, and performance indicators and recommend opportunities for continued improvement
- Gather client feedback and identify opportunities for product, workflow, and process enhancements
- Ensure recommended workflows support applicable documentation standards, regulatory requirements, compliance expectations, and organizational policies
- Build and maintain strong relationships with clinical, operational, technical, and executive stakeholders
- Document recommendations, workflows, decisions, and implementation outcomes as appropriate
Skills
- * Demonstrated hands-on experience with **Netsmart Bells AI**
- * Experience with **Netsmart myEvolv and/or myAvatar**
- * Experience working within behavioral health, Human Services, post-acute care, clinical services, or a related healthcare environment
- * Strong understanding of clinical documentation and associated workflows
- * Experience implementing, optimizing, supporting, or training users on healthcare technology solutions
- * Strong client-facing consulting and relationship-management skills
- * Excellent communication, presentation, facilitation, and end-user training abilities
- * Ability to analyze workflows, identify problems, and develop practical recommendations
- * Ability to work effectively with clinical, operational, executive, and technical stakeholders
- * Strong problem-solving and critical-thinking skills
- * Bachelor's degree in Nursing, Health Information Management, Healthcare Administration, Clinical Informatics, Information Technology, or a related field
- * Experience with AI-assisted clinical documentation or other AI-enabled healthcare technologies
- * Clinical informatics or related professional certification
- * Knowledge of workflow optimization and Organizational Change Management
- * Previous healthcare IT consulting, EHR implementation, optimization, or client-success experience
- * Broader experience with Netsmart EHR platforms and solutions
- * Understanding of healthcare interoperability, documentation, compliance, and regulatory standards
- * Netsmart Bells AI expertise
- * Netsmart myEvolv and/or myAvatar experience
- * Clinical documentation and workflow analysis
- * Human Services and behavioral health operations
- * AI-enabled workflow optimization
- * EHR implementation and optimization
- * Organizational Change Management
- * Client relationship management
- * End-user training and education
- * Facilitation and presentation
- * Problem solving and critical thinking
- * Data analysis and reporting
- * Healthcare documentation and compliance
- * Cross-functional collaboration
Company Overview