Note: The job is a remote job and is open to candidates in USA. Sinclair Tractor is hiring for NAPA Operations Support to increase NAPA customer satisfaction through customer service and expertise in parts and pricing. The role also supports direct sales, inventory purchasing and management, and NAPA profitability.
Responsibilities
- Answer customer and internal calls promptly and professionally
- Provide accurate information regarding products, services, and company policies
- Assist customers in selecting appropriate auto parts based on their needs
- Accurately quote prices and ensure competitive pricing strategies
- Upsell and cross-sell products to maximize revenue opportunities
- Oversee purchasing for NAPA Inventory
- Forecasting high demand parts while maintaining budgets
- Oversee liquidation processes, including assessing inventory value, preparing the assets for sales
- Work toward achieving individual and team sales targets
- Promote high-margin products and services to support company profitability
- Monitor and report on sales performance metrics
- Provide solutions and escalate issues when necessary to ensure customer satisfaction
- Accurately process orders and ensure proper documentation in the system
- Verify inventory availability and coordinate with relevant departments for fulfillment
- Communicate effectively with internal teams to resolve issues and improve processes
- Share feedback and insights to enhance customer experience and operational efficiency
- Adhere to company policies, procedures, and industry regulations
- Maintain high standards of accuracy and professionalism in all transactions
- All other duties as assigned
Skills
- High school diploma or equivalent
- Minimum five years' experience in Customer Service, Inventory Management, or Auto Industry
- Knowledge or experience in purchasing and building price profiles
- Knowledge of NAPA Products and Software
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficiency in computer systems and order management software
- Customer service excellence
- Sales and negotiation
- Problem-solving and conflict resolution
- Attention to detail
- Time management and organizational skills
- Ability to calculate Min/Max for Stores
- Additional education or certifications in automotive or sales
Benefits
- Remote or Sigourney, Iowa
Company Overview