Note: The job is a remote job and is open to candidates in USA. Cygna Labs is a cybersecurity company providing DDI, network infrastructure, security, and compliance solutions. The Named Account Manager will own and grow strategic customer accounts by driving revenue growth, expansion, renewals, and retention, while managing account plans, negotiations, forecasts, and executive relationships.
Responsibilities
- Own revenue, expansion, and retention targets across an assigned portfolio of named accounts
- Develop and execute strategic account plans that map customer priorities to Cygna Labs DDI, security, and compliance solutions
- Lead renewal and contract negotiation processes, securing terms that meet customer needs while protecting recurring revenue
- Build relationships across network and security teams, IT leadership, and executive stakeholders within each account
- Identify upsell opportunities within your accounts and refer cross sell opportunities to the Account Executive team
- Maintain accurate records of account activity, pipeline, and forecast in CRM, and deliver reliable forecasts to sales leadership
- Serve as the voice of the customer internally, contributing feedback that informs product roadmap and service decisions
- Monitor industry trends and competitor activity to guide account strategy
- Participate in quarterly business reviews, strategic planning sessions, and industry events
Skills
- Five or more years in B2B technology sales or strategic account management
- A track record of exceeding sales targets and growing revenue within an assigned base of named or enterprise accounts
- Experience selling networking, infrastructure, cybersecurity, or SaaS solutions
- Consultative sales skills across discovery, value positioning, objection handling, negotiation, and closing
- Experience managing sales cycles involving technical evaluators, IT leadership, and executive stakeholders
- Strong account planning, pipeline management, and forecasting discipline
- Excellent verbal, written, and presentation communication skills
- Experience with Salesforce or a comparable CRM platform
- Ability to work independently in a remote environment, with strong time management and organization
- Equivalent professional experience counts
- Familiarity with DDI, DNS, DHCP, or IPAM
- Experience with competitive displacement in technical accounts
- Bilingual or multilingual, or prior international sales experience
- Experience with outreach and data enrichment tools
- A willingness to invest time in learning Cygna Labs proprietary solutions, including our technical differentiators and product capabilities
- The ability to translate complex technical concepts into clear business value for both technical and non technical audiences
- This role is remote within the United States, with occasional travel to customer sites, Cygna Labs offices, and industry events
- A bachelor's degree
Benefits
- Remote work within the United States
- Occasional travel to customer sites, Cygna Labs offices, and industry events
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