Note: The job is a remote job and is open to candidates in USA. TeamLogic IT provides comprehensive outsourced, co-managed, and project-based IT solutions focused on cybersecurity, infrastructure, and operational performance. The Level 3 Technician will troubleshoot complex network, server, and endpoint issues, manage and optimize IT infrastructure, lead project implementations, support system security, mentor junior staff, and communicate with clients.
Responsibilities
- The Level III Technician will be responsible for advanced troubleshooting and resolving complex technical issues across network, server, and endpoint systems, managing IT infrastructure, and providing proactive system maintenance
- This role will have a strong emphasis on network engineering principles, including the design, implementation, and optimization of critical network infrastructure
- The role also involves leading project implementations, supporting core network and server systems, and ensuring the security and optimization of all IT systems
- Additionally, the technician will mentor junior technical staff and engage in client communications to provide high-quality IT support and solutions
Skills
- At least 3 years of experience in IT support or related technical roles, with demonstrated experience in network administration or engineering, and recent experience in an MSP or multi-client environment strongly preferred
- Proficiency in network infrastructure, server administration, and virtualization technologies
- Strong hands-on expertise in network engineering, including advanced routing, switching, and firewall management
- Strong hands-on experience with:
- Microsoft 365 / Entra ID (Azure AD), Exchange Online, SharePoint/OneDrive
- Windows Server (2012R2 or newer), Active Directory, Group Policy, DNS, DHCP
- Business firewalls (e.g., Meraki, Fortinet, SonicWall, Palo Alto or similar), VPNs (IPsec, SSL VPN), and advanced networking concepts (e.g., VLANs, routing protocols like OSPF/BGP, Spanning Tree, QoS, network segmentation, SD-WAN)
- Wireless networking solutions (e.g., Ubiquiti, Meraki, Cisco) and their security configurations
- Network monitoring and diagnostic tools (e.g., Wireshark, SNMP, NetFlow analysis)
- Expertise in diagnosing and troubleshooting complex hardware, software, and especially network performance and connectivity issues in production environments
- Ability to implement IT projects, manage upgrades, and perform system migrations with minimal supervision, with a focus on network-related infrastructure changes and deployments
- Fundamental understanding of cybersecurity (including network security best practices), system monitoring, backup/DR, and IT compliance (e.g., HIPAA, CMMC, PCI is a plus)
- Experience providing customer-facing technical support and working directly with end users and business decision-makers
- Strong communication, problem-solving, documentation, and organizational skills
- Information Technology certifications (e.g., CompTIA, Microsoft) are a plus but not required
- Relevant networking certifications (e.g., Cisco CCNA/CCNP, Fortinet NSE 4, Palo Alto PCNSA) are highly valued
- Authorized to work in the United States and able to pass any required background checks
- Recent experience in an MSP or multi-client environment
- IT compliance (e.g., HIPAA, CMMC, PCI is a plus)
- Information Technology certifications (e.g., CompTIA, Microsoft)
- Relevant networking certifications (e.g., Cisco CCNA/CCNP, Fortinet NSE 4, Palo Alto PCNSA)
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Performance-based bonuses
- Comprehensive health, dental, and vision insurance plans
- 401K Retirement savings plan with employer matching
- Flexible PTO policy and holiday schedule
- Professional development opportunities and reimbursement for certifications
- Flexible working hours and remote work options
- Supportive and collaborative work environment
- Training and career advancement opportunities
Company Overview