Note: The job is a remote job and is open to candidates in USA. Avacend Inc is hiring an MSP Account Manager to manage client relationships and oversee end-to-end staffing delivery for MSP programs. The role partners with recruiting teams, monitors program performance, ensures compliance, and drives client satisfaction and delivery improvements.
Responsibilities
- Act as the primary point of contact for clients, ensuring seamless communication and service delivery
- Manage and grow relationships with key client stakeholders across business units
- Partner with internal recruiting teams to ensure timely and quality candidate submissions and placements
- Ensure adherence to SLAs, contractual agreements, and compliance requirements
- Monitor and analyze MSP program performance, providing insights and recommendations for improvement
- Conduct regular client meetings, performance reviews, and business updates
- Handle escalations and resolve issues in a professional and timely manner
- Drive continuous process improvements to enhance delivery efficiency and client satisfaction
- Maintain accurate reporting, metrics tracking, and documentation
- Support proposal development, contract management, and account expansion initiatives
Skills
- Bachelor's degree in Business Administration, Human Resources, or a related field (or equivalent experience)
- 3+ years of experience in MSP Account Management or US Staffing
- Hands-on experience working with MSP programs
- Strong understanding of vendor management systems (VMS) and staffing workflows
- Excellent communication, negotiation, and stakeholder management skills
- Proven ability to manage multiple priorities in a fast-paced environment
- Experience with ATS tools and MS Office Suite
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