Note: The job is a remote job and is open to candidates in USA. Greymatter Innovationz helps you stay digitally relevant across domains, technologies, and skillsets, every day. They are looking for a Model N Consultant to provide technical support and manage Model N environments while ensuring application stability and SLA compliance.
Responsibilities
- L2/L3 Technical Support: Own the resolution of complex issues, perform deep troubleshooting, root-cause analysis (RCA), and handle system escalations efficiently
- Model N Flex Management: Work actively on Model N environments powered by Flex, handling system updates, configurations, and integration troubleshooting
- Application Stability: Collaborate with cross-functional teams to resolve critical data gaps, pricing discrepancies, and integration bottlenecks
- SLA Compliance: Ensure all support tickets are addressed and closed within the agreed ITIL framework SLAs (Incidents, Problems, and Changes)
- Collaboration: Partner with development teams, business analysts, and client-side stakeholders to implement long-term fixes and system enhancements
Skills
- Hands-on experience with Model N Revenue Management and Model N Flex modules
- Proven experience in L2 and L3 application support (issue diagnostics, configuration changes, and deep system analysis)
- Strong SQL querying skills for data analysis, data reconciliation, and database-level debugging
- Familiarity with ITIL processes (Incident, Problem, and Change Management)
- Excellent verbal and written communication skills to liaise with both business stakeholders and technical developers
- Deep understanding of Life Sciences / Pharmaceutical commercial processes, including Rebates, Chargebacks, and Pricing Operations
Benefits
- Motivating Work Environment.
- Excellent Work Culture.
- Help you to upgrade yourself to the next level.
- And More!!!
Company Overview
Company H1B Sponsorship