Note: The job is a remote job and is open to candidates in USA. Mobile Communications America provides wireless communications, data, and security solutions and is seeking a Regional Operations Manager for its Voice (MSS) division in the Mid-Atlantic region. The role oversees multi-state operations, leads and develops teams, drives process improvements, manages KPIs and resources, and collaborates with cross-functional teams to support customer and business objectives.
Responsibilities
- Oversee day-to-day operations across multiple states to ensure timely, accurate, and efficient execution of service delivery and customer operational support
- Lead, coach, and develop team members to drive performance, operational excellence, and professional growth
- Champion continuous improvement by identifying operational gaps, implementing scalable solutions, and standardizing best practices across the region
- Monitor, analyze, and manage key performance indicators (KPIs) to improve service quality, operational efficiency, and overall performance
- Partner closely with Sales, Service, Finance, and other cross-functional teams to support customer needs, resolve escalations, and streamline end-to-end workflows
- Ensure effective allocation and utilization of labor, budget, and operational resources to meet customer and business objectives
- Collaborate with other Regional Operations Managers to maintain alignment, share insights, and support regional and company-wide initiatives
- Perform additional responsibilities and special projects as needed
Skills
- 5+ years of leadership experience in customer operations, service delivery, or project management within a multi-site environment
- Direct experience overseeing and leading a team in customer operational job functions like service dispatching, inventory management, shipping and receiving, purchasing, and order management
- Demonstrated success in driving change management, process improvement, and team development
- Strong analytical and business acumen, with the ability to interpret data, manage KPIs, and translate insights into actionable strategies
- Proficiency with operational systems and reporting tools; experience with Ormandy and Tableau is a plus
- Exceptional communication and presentation skills, with the ability to influence and collaborate at all levels of the organization
- Highly organized, with the ability to prioritize multiple initiatives while delivering operational excellence
- This is a remote position, but the individual must be willing to travel as needed to support the company, customers, and direct reports
- The physical environment requires some indoor and outdoor work. Indoor work requires long hours of sitting, standing, or walking. Outdoor conditions can vary (e.g., heat/cold, wet/humid, and dry/arid conditions), and working conditions are typical of a construction environment
- Experience in telecommunications, wireless communications, or related industries strongly preferred
- Bachelor's degree preferred; equivalent experience considered
- An individual who resides in Pennsylvania, Maryland, Virginia, or West Virginia is preferred
Benefits
- Medical
- Dental
- Vision
- 401K
- PTO
- Holiday Pay
- Education Incentives
- Remote position
- A company vehicle will be provided to support business-related travel
Company Overview