Note: The job is a remote job and is open to candidates in USA. World Wide Technology is a technology solutions provider that helps organizations design, build, and scale cloud, cybersecurity, digital, AI, and infrastructure solutions. The Microsoft Technical Customer Success Manager serves as a senior strategic liaison for Microsoft clients, providing executive-level oversight, technical guidance, adoption support, risk management, and value realization across client engagements.
Responsibilities
- Maintain executive-level awareness of the health, status, and strategic direction of all WWT Microsoft client accounts
- Collaborate with the client’s CSM on regular Business Reviews (QBRs/EBRs) with client stakeholders with MSFT technology insights, updates and risks
- Collaborate with the client’s CSM on developing each client’s success plan capturing goals, risks, milestones, and mutual success criteria
- Act as a subject matter authority on the Microsoft product landscape including Azure, Microsoft 365, Dynamics 365, Security (Defender/Sentinel), Copilot, and Modern Work
- Advise clients on Microsoft roadmap developments, licensing changes, and adoption best practices relevant to their environments
- Guide clients through cloud adoption, migration planning, and optimization journeys in alignment with the Microsoft Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF)
- Translate complex technical capabilities into business value narratives tailored to client executive audiences
- Collaborate with WWT solution architects and engineers to ensure client recommendations are technically sound and deliverable
- Consult with internal D2OS MSFT support engineering teams on advisory and high-complexity cases when needed
- Build and sustain deep, trust-based relationships with client directors, CIOs, CTOs, VPs of IT, and other senior decision-makers
- Position WWT as an indispensable strategic partner — not merely a transactional vendor — across all Microsoft touchpoints
- Champion adoption of Microsoft technologies within client organizations, identifying barriers and developing plans to accelerate usage
- Track utilization metrics, license consumption, and adoption KPIs across client Microsoft environments
- Partner with client teams on change management strategies that support successful technology transitions
- Facilitate access to Microsoft FastTrack, Adoption and Change Management (ACM) resources, and WWT training assets where applicable
- Maintain a current view of each client's technology health and strategic alignment
- Ensure smooth handoffs and coordination between the TAM function and operational/delivery teams to avoid gaps in client experience
Skills
- 7+ years of experience in a technical account management, or solutions consulting role within the Microsoft ecosystem
- Demonstrated ability to manage and grow a portfolio of enterprise-level technology client relationships
- Bachelor's degree in Information Technology, Business, Computer Science, or a related field — or equivalent professional experience
- Proven track record of engaging C-suite and VP-level stakeholders with credibility and executive presence
- Deep knowledge of the Microsoft cloud and product portfolio: Azure, Microsoft 365, Dynamics 365, Power Platform, Copilot for Microsoft 365, and Microsoft Security
- Familiarity with Microsoft licensing models, Enterprise Agreements (EA), Microsoft Customer Agreement (MCA), and MPSA structures
- Understanding of cloud architecture principles, hybrid environments, identity and access management, and modern workplace solutions
- Working knowledge of the Microsoft Cloud Adoption Framework and Azure Well-Architected Framework
- Microsoft Certified: Azure Solutions Architect Expert
- Microsoft 365 Certified: Enterprise Administrator Expert
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (or higher-level Security certs)
- ITIL Foundation or higher (preferred, not required)
- Executive communication and executive-level presentation skills — written and verbal
- Strategic thinking and business acumen with the ability to connect technology to business outcomes
- Strong relationship management skills with a consultative, advisor-first approach
- Ability to manage a complex portfolio of accounts simultaneously without losing strategic focus
- Collaborative mindset — skilled at working across internal teams including sales, delivery, and technical practices
- Data-driven approach to account health, adoption metrics, and client satisfaction
- ITIL Foundation or higher
Benefits
- Variable incentive compensation, such as bonuses or commissions, may be available for certain positions and is not included in the base pay.
- Health (Medical & Prescription), Dental, and Vision Care
- Onsite Health Centers (MO & IL)
- Employee Assistance Program
- Wellness program
- Profit Sharing
- 401k Plan with Company Matching
- Life and Disability Insurance
- Flexible Spending Accounts
- Tuition Reimbursement
- PTO & Holidays
- Parental Leave
- Medical Leave
- Military Leave
- Bereavement
- Day of Caring
- Family Planning Benefits
- Nursing Mothers Benefits
- Voluntary Legal
- Voluntary Supplemental Accident/Illness/Hospital
- Voluntary ID Theft
- Pet Insurance
- Employee Discount Program
Company Overview
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