Note: The job is a remote job and is open to candidates in USA. Toolio provides a cloud-based merchandise planning platform that helps retailers automate workflows and make data-driven merchandising decisions. The Merchandising Solution Consultant will lead customer implementations from discovery and solution design through configuration, onboarding, training, and steady-state adoption, while supporting product development and customer success.
Responsibilities
- Develop deep expertise in the Toolio platform and roadmap, offering thoughtful recommendations that help shape and enhance the product
- Lead discovery and solution design workshops that translate customer goals into clear, scalable workflows and configurations
- Deliver train-the-trainer sessions that empower customer teams to adopt Toolio with confidence and independence
- Guide customers through implementation and into steady state, ensuring strong adoption, smooth handoffs, and long-term success
- Conduct product demos and provide strategic, consultative insights, leveraging your retail and merchandising planning expertise to highlight Toolio’s value for prospective clients
- Stay current on industry trends and leading practices, using that knowledge to advise clients and evolve implementation strategies in a rapidly changing retail landscape
Skills
- Experience in Retail Planning or Merchandising with a strong grasp of Open-to-Buy, Assortment Planning, and Allocation concepts
- You thrive in collaborative, customer-facing work and naturally bring energy to conversations, relationships, and problem-solving
- You're confident presenting planning or merchandising concepts to stakeholders at all levels and can tailor your message to each audience
- You're passionate about the changing retail landscape and realize the role that technology plays in helping retailers succeed in the future state of retail
- You believe that spreadsheets are a thing of the past, and planning and merchandising deserve better tools and technology to help them make faster, data-driven decisions
- You want the ability to leverage your planning and merchandising knowledge in a new and exciting that will allow you to help other retailers succeed
- Appetite to work in a fast-paced startup environment and wear multiple hats. You are comfortable moving quickly, wearing multiple hats, and embracing a role that extends far beyond traditional retail planning responsibilities
- Comfortable working with data tables and reporting tools (PowerBI, Tableau)
- Familiarity with merchandising techstacks and integrations like (Blue Yonder/JDA, O9, Netsuite, Snowflake, Shopify) is a big plus
- Flexibility to work Pacific Time, to better serve our customers on the West Coast or APAC, is a plus
Company Overview