Note: The job is a remote job and is open to candidates in USA. Lori's Gifts is hiring a Merchandising Operations Assistant Manager to support merchandising systems and processes for merchants and store teams. The role manages product and vendor data, replenishment and purchase orders, reporting, billing issues, and vendor-managed inventory activities.
Responsibilities
- Provide administrative and technical support of multiple backend systems for both merchants and the store field
- Administer Mi9 processes that control replenishment decisions. This includes SKU replenishment status, store groups, SKU stock levels, store attributes, etc
- Manage purchase order generation to vendors confirming that purchase orders are approved and processed through the system correctly
- Input new sku data and maintain accurate product info from setup to markdown, ensuring thorough and complete information is set up in system per item setup, pricing update, promotion and markdown spreadsheets provided by merchants
- Manage the vendor master in MI-9 by making necessary updates to contacts, terms, linking VMI vendors, etc. after initial set-up by accounting
- Assist with reporting and purchasing needs for suppliers, buyers and our Senior Merchandising Analyst as requested
- Support team in obtaining tracking for purchase orders based on KPI levels; report data to senior management during weekly Inventory Meeting
- Aid Account Payables team in keeping billing accurate by processing billing adjustments on purchase orders and investigating discrepancies in orders, pricing and billing
- Oversee the Vendor Managed Inventory (VMI) portion of our business including researching and correcting errors created by store entry, a moderate amount of store training on the VMI process, and weekly analyzing and reporting of errors to senior management during our weekly Inventory Meetings
- Run monthly sales reporting to create credit memo invoices; distribute to vendors and follow up to ensure credit memos are received in a timely manner
- Systemize, research and resolve daily inquiries regarding product, delivery and cost issues submitted by stores; escalate complex issues to merchants/managers as needed
- Participate in the testing of quarterly Mi9 system updates and report back to IT all findings
- Other job-related duties as assigned
Skills
- You are a self-motivated individual with strong attention to detail and accuracy
- You have a core understanding of the systems and processes associated with Merchandising Operations
- You work well both individually and in teams and thrive in a fast-paced environment where deadlines and priorities are often evolving
- Along with being a master at excellent customer service to both our internal and external customers
- High school diploma
- Bachelor's degree or minimum 2 years related work experience within a Merchandising department
- Intermediate to advanced Excel skills, including formulas, lookups and data analysis
- Proficient in Microsoft Office in general (including Outlook, Teams, Word, PowerPoint, Copilot)
- Knowledge in backend retail management system and point-of-sale system (Mi9 Retail, AiFi, Just Walk Out by Amazon, etc.)
- Excellent verbal and written communication skills
- Ability to multitask
- Experience with invoicing a plus
Benefits
- Flexible hours
- Awesome discounts
- Fun work environment
- Medical, dental, and vision insurance and a 401(k) plan for full-time employees
- Paid time off and paid holidays for full-time employees
- Opportunity to learn, grow, and succeed with a leading retailer
- Remote work, with 1–2 days per month on average required at the Plano office for team meetings, training, preparation for special events, etc.
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