Note: The job is a remote job and is open to candidates in USA. Virta Health is a healthcare technology company focused on reversing metabolic disease through personalized nutrition, technology, and virtual care. The Member Growth Operations Associate Manager will manage cross-channel campaign execution and build scalable Braze-based systems, workflows, and operational improvements in partnership with Growth, Data, Engineering, and Implementation teams.
Responsibilities
- Independently manage assigned ongoing campaigns and launch work across email, direct mail, and SMS, including configuration, timelines, approvals, vendor coordination, and delivery
- Build and update Braze campaigns and Canvases, maintain client-specific content and catalog data, and support accurate application of contact preferences and suppression rules
- Lead end-to-end QA of content, dynamic logic, audience criteria, links, and technical configuration; troubleshoot issues and strengthen controls to prevent recurrence
- Translate custom communication requests into clear requirements and execution plans, identifying opportunities to meet those needs through reusable solutions
- Document issues, communicate risks early, and help strengthen QA controls based on lessons learned
- Own operational improvement projects from problem definition through rollout, managing dependencies and communicating decisions, tradeoffs, and risks
- Partner with Growth stakeholders to turn campaign learnings and member behavior into improvements to targeting, journeys, and execution
- Define and track measures of operational success, such as reduced manual effort, faster campaign setup, fewer errors, and more reliable delivery
- Provide hands-on coverage as priorities shift and build shared knowledge that reduces reliance on any one person
- Use AI to streamline campaign operations, strengthen QA, and reduce manual work—applying sound judgment to validate outputs and build reliable, scalable workflows
- Develop a working understanding of our campaign systems, data dependencies, client requirements, QA standards, and transformation priorities
- Independently own assigned campaign workflows, delivering accurate, timely communications and managing dependencies across partners
- Assess an assigned workflow and recommend prioritized improvements based on member and client impact, manual effort, and implementation complexity
- Implement and document at least one reusable component or workflow improvement, validate it through QA, and establish a way to measure its impact
Skills
- 5–7 years of relevant experience in marketing operations, lifecycle operations, marketing technology, or a related field, with independent ownership of complex campaigns and operational improvements
- Demonstrated experience building and maintaining scalable workflows in Braze or a comparable customer engagement platform, including automation, segmentation, and dynamic content
- Ability to translate business needs into system and data requirements, partner effectively with technical teams, and validate campaign logic and data quality through disciplined QA
- Strong project ownership and communication skills, with the judgment to prioritize improvements alongside ongoing delivery, manage dependencies, and guide teammates through changes
- Successfully designed and implemented repeatable AI-enabled workflows that address team bottlenecks and improve efficiency
- Hands-on experience with Braze Canvases, Catalogs, Content Blocks, and Liquid personalization
- Familiarity with HTML/CSS, SQL, APIs, or data integrations used to build, validate, or troubleshoot marketing workflows
- Experience supporting direct mail or SMS programs, including vendor coordination and cross-channel contact rules
- Experience with healthcare, benefits, or other environments with complex eligibility, client-specific requirements, and sensitive data
Benefits
- Offers Equity
- Offers Bonus
- Security and privacy training will be provided.
- Remote-first work arrangement
Company Overview