Note: The job is a remote job and is open to candidates in USA. Hologic hires a Medical Device Digital Project Engineer to support implementation of its connected medical devices and software. The role translates customer requirements into technical solutions, supports installations and troubleshooting, and coordinates with customer and internal teams to ensure connectivity, interoperability, and customer success.
Responsibilities
- Drive success of product installations, upgrades and service projects by providing expert support to project teams and external customers, focusing on connectivity and interoperability with healthcare information systems
- Collaborate with pre-sales and post-installation teams to ensure customer success with digital and connected products
- Perform remote installation and configuration of software-based products
- Troubleshoot technical issues during installation projects
- Provide timely technical support and guidance to on-site engineers during installation and upgrade projects
- Create and update documentation of customers’ site architecture as it pertains to Hologic’s connected products
- Ensure quality performance and customer satisfaction for connectivity and software installation projects
- Escalate issues to appropriate expert teams and management as necessary
- Build and maintain in-depth knowledge of products and industry technologies, focusing on interoperability, networking, information systems and software
- Identify opportunities for product and process improvement and communicate suggestions to cross-functional partners
- Adhere to and support the Quality Policy as well as all Quality System procedures and guidelines
- Able to work flexible work schedules as required for staff coverage during customer and company operating hours
- Occasional travel may be necessary
Skills
- Broad intermediate-level knowledge of Information Systems fundamental technologies (e.g. TCP/IP networks, client/server architectures, virtual machines, containerization, databases, storage, cybersecurity, Windows OS, Linux OS, cloud services)
- Remote software installation, configuration and updates. Remote access and device management solutions (e.g. remote support and management proprietary technologies and vendors, VPN, RDP)
- Medical device communication protocols, standards and systems (e.g. DICOM, PACS, HL7, RIS/LIS)
- Excellent communication skills, including the ability to simplify and communicate complex technical topics to non-technical stakeholders
- Understand customers' real-world requirements, and translate into technical requirements
- Balance supporting multiple simultaneous implementation projects
- Analytical assessment, troubleshooting and problem solving
- Continuous skills development
- 5-8 years of experience in a technical support, IT support, or related technical role
- Experience troubleshooting software, hardware, and network-related issues
- Knowledge of networking concepts, including TCP/IP, DNS, VPNs, firewalls, and remote access technologies
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work independently in a remote work environment while managing multiple priorities
- An equivalent blend of education and experience is acceptable
- A four-year degree in a related technical discipline
Benefits
- This position is also eligible for an annual bonus.
- Comprehensive onboarding
- Ongoing professional development
- Opportunities for career growth
Company Overview
Company H1B Sponsorship