Note: The job is a remote job and is open to candidates in USA. isolved is an employee experience leader, providing intuitive, people-first HCM technology. The Marketplace Operations Analyst will support the growth of the Marketplace and operational aspects of supporting existing partners by collaborating with various departments to assist with operations related to direct client and Network Partners needs.
Responsibilities
- Be the main point of contact daily for monitoring the Marketplace teams shared inbox and Microsoft Dynamics queue
- Collaborate with the Integrations Team when requests are received from our Marketplace partners, whether it be troubleshooting, API enablement, or status inquiries
- Assist the Marketplace team with the rollout of new opt out campaigns for the direct client base, or continued rollout of these campaigns for existing partners with newly acquired Network Partner databases
- On a regularly scheduled basis (typically monthly or quarterly), work with existing partners to gather commission statements for reconciliation and reporting to accounting and/or network partners
- On a regularly scheduled basis (typically monthly or quarterly), work with any existing partners to complete required audits
- Other various duties as assigned to support the operations and growth of the Marketplace
Skills
- Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
- Self-directed and self-motivated individual with an inquisitive and persistent nature
- Ability to achieve high performance and efficiency in a remote work environment
- A bachelor's degree in a technical discipline or the equivalent work experience
- One or more years coordinating technical projects and activities
- Excellent spoken and written communication skills, including the ability to lead conference calls with multiple teams in an organized and efficient manner
- Intermediate MS Office skills, specifically Word, Excel and PowerPoint
- Employees must be legally authorized to work in the United States
Benefits
- Office/Hybrid/Remote work arrangement
- Employees must be legally authorized to work in the United States
- Isolved is an equal opportunity employer
- Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings
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