Note: The job is a remote job and is open to candidates in USA. LangChain is a company dedicated to making intelligent agents ubiquitous by providing a platform for building and operating AI agents. The Marketing Operations Systems role involves owning the marketing tech stack, establishing best practices, and ensuring seamless campaign operations, with a strong emphasis on leveraging AI tools.
Responsibilities
- Own the Marketing Tech Stack: Take full ownership of our marketing technology stack: CRM, marketing automation, ad platforms, analytics, and everything in between. Set and maintain the tech stack roadmap, decide what to add, consolidate, or retire, and make sure every tool earns its place
- Set the Standard for Best Practices: Establish how the stack should be governed (data hygiene, permissions, naming conventions, integration patterns) and make sure the rest of the team follows it. You're the internal authority on how our systems connect and where data should live
- Run End-to-End Campaign Operations: Own the operational backbone of every campaign, from setup through QA, launch, and post-launch reporting. Be the go-to technical partner for the campaigns team, translating what they want to launch into system configurations, automations, and integrations that actually work
- Own Tracking, Paid Ads & Tag Management: Manage our tracking infrastructure end to end, including Google Tag Manager, conversion tracking, and pixel/tag implementation across paid ad platforms. Make sure every campaign is properly instrumented before it launches, and that attribution and reporting are accurate and trustworthy
- Keep Everything Flowing: Ensure clean, reliable data and audience flow across the full stack, from paid media platforms through marketing automation, CRM, and reporting, so nothing breaks and nothing gets lost at the handoffs
- Build with AI, Don't Just Use It: Actively evaluate and deploy AI-powered tools and workflows (automations, agents, AI-assisted campaign tooling) to eliminate manual work and unlock the next level of operational efficiency. Bring these recommendations to us proactively
- Grow Into Strategic Initiatives: As you establish the operational foundation, take on leadership of key initiatives in account-based marketing (ABM) and product-led growth (PLG), building the systems, signals, and workflows (e.g., intent data, product usage triggers, lifecycle automation) that power both motions
Skills
- 8-10 years in marketing operations or marketing technology, with hands-on experience administering marketing automation platforms, customer development platforms (e.g., HubSpot, Segment, Zapier), CRM systems (e.g., Salesforce) & ad platforms
- Strong understanding of integrations, APIs, and data flow across a marketing stack, including native integrations, middleware (Zapier), or custom-built connections
- A proven track record owning end-to-end campaign operations in a fast-moving environment, and real comfort partnering closely with campaign teams without needing formal authority over them
- You have concrete examples of automations or internal tools you've created using LLMs or workflow platforms
- You're comfortable getting hands-on, building workflows, debugging integrations, and writing a query or a script when it's faster than asking someone else to
- You find problems before they're assigned to you and build the fix before anyone asks
- Background in paid media operations or ad tech integrations
- Experience running AI enablement for a non-technical team
Benefits
- Medical, dental, and vision coverage
- Flexible vacation
- A 401(k) plan
- Meals on in-office days in the US and more
Company Overview