Note: The job is a remote job and is open to candidates in USA. L2L is hiring a Manufacturing Solutions Engineer to help manufacturers implement its Connected Workforce platform, build adoption, and improve operational performance. The role leads implementations, coaches customers on workflows and continuous improvement, and partners with Customer Success to support retention and growth.
Responsibilities
- Lead customer implementations, including discovery, planning, training, and go-live
- Work with customers to define goals, milestones, and measures of success
- Provide ongoing coaching to incorporate L2L into daily workflows and continuous improvement practices
- Facilitate customer working sessions, kaizens, and onsite engagements
- Use adoption and operational data to identify gaps and recommend improvements
- Build relationships across frontline teams, plant leadership, and technical stakeholders
- Partner with Customer Success on account planning, customer reviews, and expansion opportunities
- Collaborate with internal teams to resolve issues and bring customer feedback into product and service improvements
Skills
- Manufacturing experience is a must, specifically with the ability to understand manufacturing KPIs, pain points, and digital transformation initiatives
- Ability to articulate how L2L drives measurable improvements in plant-floor performance
- Experience leading implementations, improvement projects, or technology adoption
- Ability to translate customer goals into practical plans and measurable results
- Strong facilitation, training, and project management skills
- Comfort working with both frontline employees and senior leaders
- Ability to manage multiple customer priorities and follow through on commitments
- Experience with manufacturing software, B2B SaaS, Lean, or kaizen facilitation is a plus
Benefits
- L2L practices a remote-first approach.
- Office space in Burlington, MA.
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