Note: The job is a remote job and is open to candidates in USA. BlueCross BlueShield of Tennessee is seeking an Enterprise Leader for Customer‑Oriented Commercial Operations. The role involves overseeing customer-facing service operations and leading senior operational leaders to enhance member experience and regulatory compliance while driving operational efficiencies.
Responsibilities
- Establishes the enterprise operational strategy, performance framework, and governance model for customer-oriented commercial operations to meet organizational goals
- Provides executive oversight to leaders responsible for day-to-day execution, ensuring consistent performance management, accountability, and results across operations
- Sets enterprise performance standards and outcome-based goals aligned with operational, financial, service, and experience targets
- Coaches, mentors, and develops leadership teams to achieve sustained operational performance and talent readiness
- Ensures standardized procedures, policies, and controls are designed, implemented, and executed consistently across operational areas
- Oversees development and implementation of procedures to deliver effective service to internal and external customers while ensuring regulatory and contractual compliance
- Provides executive-level feedback on operational outcomes, efficiencies, and risks across commercial operations
- Sponsors and governs large-scale process improvement and transformation initiatives to ensure adoption and realization of business benefits
- Leads the embedding of AI, automation, and advanced analytics into operational workflows, decision-making, and service delivery models
- Partners with Technology, Data, Compliance, and Risk leaders to ensure AI use is scalable, compliant, and aligned to business objectives
Skills
- Bachelor's Degree or equivalent work experience required. Equivalent experience is defined as four (4) years of professional work experience in a corporate environment
- Ten (10) years of progressively responsible leadership and managerial experience in a healthcare-related or similarly regulated field
- Experience overseeing large, multi-layered operational organizations
- Demonstrated success leading enterprise operational transformation initiatives, including AI-enabled improvements
- Enterprise operational leadership and governance
- Ability to embed AI, automation, and analytics into operational workflows to improve efficiency, accuracy, and workforce productivity
- High-level strategic, financial, and analytical acumen used to guide operational decision‑making, evaluate performance outcomes, and drive transformation
- Executive communication and influence skills, enabling effective partnerships to align enterprise initiatives
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