Note: The job is a remote job and is open to candidates in USA. CVS Health is building a more connected, convenient, and compassionate health experience for individuals, families, and communities. The Manager, Project Management role leads complex cross-functional programs and projects focused on operational performance, customer experience, quality outcomes, business transformation, and sustainable process improvement. This position manages initiatives from ideation through implementation, using project management, continuous improvement, change management, and data analysis methodologies.
Responsibilities
- Lead multiple complex programs and projects simultaneously from ideation through implementation and value realization
- Evaluate current processes, workflows, and operating models to identify opportunities for sustainable improvement, simplification, automation, and risk reduction
- Challenge existing practices and drive innovative solutions that improve operational performance and customer outcomes
- Apply DMAIC, Lean, Six Sigma, and project management methodologies to solve complex business problems and improve process effectiveness
- Develop future-state processes, governance models, and operating frameworks that support long-term scalability and business growth
- Develop and maintain comprehensive project and program plans, including scope, milestones, dependencies, risks, resource requirements, and success metrics
- Ensure alignment of initiatives with organizational goals, strategic priorities, and operational objectives
- Manage business cases, resource planning, timelines, and financial tracking activities
- Monitor performance against goals and proactively address roadblocks to ensure successful delivery
- Establish and maintain governance structures, reporting frameworks, and leadership communications
- Lead change efforts that support successful adoption of process, technology, and operational improvements
- Influence stakeholders across multiple levels of the organization, including operations, quality, compliance, training, technology, and other business partners
- Drive stakeholder engagement through effective communication, training strategies, and change readiness activities
- Facilitate root cause analyses, and solution design sessions to accelerate decision-making and execution
- Analyze operational, quality, and customer experience data to identify trends, risks, opportunities, and improvement recommendations
- Develop dashboards, reports, and performance metrics to measure program success and business impact
- Translate complex data into meaningful insights and actionable recommendations for leadership
- Monitor KPIs and ensure programs achieve targeted outcomes
- Strengthen operational quality by identifying execution gaps, process breakdowns, and areas where greater standardization is needed
- Partner with business teams to implement corrective actions that improve consistency, reduce rework, and support sustainable operational performance
- Support operational readiness activities for new processes, tools, or business changes to ensure smooth implementation and adoption
- Coordinate across functions to address time-sensitive operational needs and maintain continuity during high-volume periods
- Promote a culture of accountability, continuous improvement, and operational excellence
- Mentor project leads and business partners while fostering a culture of continuous improvement
- Share best practices and strengthen project and program management standards across teams
- Lead cross-functional teams without direct authority while driving accountability and results
- Build strong partnerships across business, operations, technology, compliance, quality, and customer experience functions
Skills
- 5+ years of experience in healthcare, managed care, health insurance, operations, or related industries
- 3+ years of experience leading complex projects, programs, or business transformation initiatives
- Demonstrated experience utilizing project management methodologies to deliver measurable business outcomes
- Experience applying structured continuous improvement methodologies such as DMAIC, Lean, Six Sigma, or similar frameworks
- Strong knowledge of Commercial or Medicare service operations
- Proven ability to identify root causes, challenge existing processes, and implement sustainable solutions
- Experience leading cross-functional initiatives with multiple stakeholders and competing priorities
- Strong analytical, problem-solving, and critical-thinking skills
- Strong written, verbal, and presentation communication skills
- Ability to manage ambiguity and navigate complex organizational environments
- Proficiency with reporting, analytics, and data visualization tools
- Advanced Microsoft Office skills, including PowerPoint, Excel, Visio, QuickBase, and collaboration tools such as Teams
- Bachelor's degree or equivalent combination of education and relevant work experience
- PMP (Project Management Professional) certification
- Lean Six Sigma Green Belt, Black Belt, or equivalent continuous improvement certification
- Experience managing enterprise-wide or highly complex business transformation initiatives and operational performance improvement
- Strong knowledge of Commercial, Medicare and Medicaid healthcare operations, claims processing, customer service operations, quality, or other related business functions
- Experience supporting work involving customer interaction review, service issue remediation, operational quality analysis, and readiness planning
- Experience conducting root cause analyses, process redesign activities, and workflow mapping
- Experience supporting high-volume or seasonal operational initiatives requiring extensive planning, coordination, stakeholder alignment, and execution readiness
- Strong business acumen with the ability to connect operational improvements to strategic business objectives
- Experience with QuickBase development, workflow automation, business reporting, or project portfolio management tools
Benefits
- This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
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