Note: The job is a remote job and is open to candidates in USA. Webster Bank is focused on empowering individuals to save for a healthy future through their healthcare savings offerings. The UX Designer will lead user research and product discovery efforts, collaborating with various teams to create user-centered experiences for web and mobile applications.
Responsibilities
- Lead user research activities, including customer interviews, stakeholder interviews, surveys, usability testing, contextual inquiry, and prototype validation
- Partner with Product Managers, Product Owners, business stakeholders, and development teams to understand business objectives, user needs, and product requirements
- Lead product discovery efforts to identify customer pain points, unmet needs, opportunities, and experience improvements
- Synthesize research findings into personas, journey maps, service blueprints, experience maps, and actionable recommendations
- Define information architecture, navigation structures, workflows, and interaction models for complex web and mobile applications
- Create user flows, wireframes, storyboards, and low- to mid-fidelity prototypes using Figma and other UX tools
- Facilitate design thinking workshops, discovery sessions, and collaborative ideation activities with stakeholders and cross-functional teams
- Apply user-centered design methodologies to rapidly test, iterate, and refine solutions based on user feedback and business priorities
- Establish hypotheses, success metrics, and validation plans to assess the effectiveness of proposed experiences
- Identify usability issues and experience gaps and develop thoughtful, scalable solutions that improve customer outcomes
- Advocate for accessibility, usability, and customer-centered decision making throughout the product development lifecycle
- Collaborate closely with UI Designers to ensure research insights and intended interactions are accurately reflected in final visual designs
- Communicate research findings, design recommendations, project status, opportunities, and risks to stakeholders and leadership
- Stay current with UX research methodologies, design trends, accessibility standards, and industry best practices
Skills
- Bachelor's Degree (BA/BS) in Human-Computer Interaction (HCI), User Experience Design, Human Factors, Psychology, Cognitive Science, Information Science, Interaction Design, Graphic Design, or a related field
- 5–7 years of professional experience in UX research, product discovery, interaction design, information architecture, usability testing, and experience design
- Demonstrated experience conducting customer research, synthesizing findings, and translating insights into actionable product and design recommendations
- Experience leading end-to-end UX activities from discovery and research through validation and delivery
- Experience creating user flows, journey maps, wireframes, prototypes, and information architecture for complex digital products
- Hands-on experience with usability testing, accessibility reviews, and evidence-based design practices
- Experience partnering with product management, technology teams, and business stakeholders in Agile development environments
- Strong portfolio demonstrating expertise in UX research, product discovery, interaction design, information architecture, journey mapping, wireframing, prototyping, and usability testing across web and mobile applications
- Deep understanding of user-centered design principles, design thinking methodologies, interaction design, and experience design best practices
- Experience planning, facilitating, and synthesizing qualitative and quantitative user research
- Strong analytical skills with the ability to identify patterns, insights, opportunities, and root causes through customer research and behavioral data
- Proficiency with Figma and modern UX design and prototyping tools
- Ability to translate complex business requirements into intuitive and effective user experiences
- Understanding of responsive design principles, accessibility standards (WCAG), and inclusive design practices
- Ability to influence product strategy and decision-making through customer insights and evidence-based recommendations
- Excellent communication, facilitation, presentation, and stakeholder management skills
- Strong collaboration skills and the ability to work effectively in cross-functional Agile teams
- Self-directed, proactive, and comfortable working in fast-paced, iterative environments with evolving priorities
- Experience with accessibility standards and WCAG compliance
- Experience building or contributing to enterprise design systems and reusable interaction patterns
- Experience delivering solutions for complex business workflows and enterprise applications
- Experience in financial services, insurance, healthcare, or other regulated industries
Benefits
- Eligible for incentive compensation
Company Overview