Note: The job is a remote job and is open to candidates in USA. IntegriChain provides market access and trade operations services to Life Sciences manufacturers. The Manager, Trade Operations leads the US Trade and Contracts team, manages strategic customer relationships and implementations, and oversees accurate, timely contract and pricing processes while developing staff and driving improvements.
Responsibilities
- Directly manage and develop a team of analysts and specialists through regular 1:1s, coaching, performance reviews, performance management, and career development
- Serve as the primary point of contact for strategic customers on trade and contract matters, building trusted, long-term relationships
- Lead recurring customer meetings, and build and present business reviews and performance updates to customer stakeholders
- Own implementation and hypercare for new customers, providing domain direction to implementation project managers and ensuring a smooth handoff to steady-state support
- Oversee contract updates, pricing changes, and new contract setups for rebate and chargeback contracts, ensuring accuracy and timely downstream processing
- Manage escalations, disputes, and wholesaler inquiries through to resolution, partnering with wholesalers, GPOs, and customer finance teams
- Partner with global delivery teams on SLAs, KPIs, quality, and workload planning across time zones
- Lead root cause analysis on recurring issues and drive process improvements, automation, and AI-supported workflows
- Collaborate with Product, Solutions, and Support teams on system enhancements, UAT, and release readiness
- Maintain documentation, SOPs, and audit support, and build cross-training so knowledge is shared across the team
Skills
- 7+ years of experience in US pharmaceutical trade operations, including rebates and chargebacks (PBR, DSA, GPO administrative fees, or managed care)
- 3+ years of experience directly managing people, including 1:1s, performance reviews, and career development
- Bachelor's degree in Finance, Accounting, Business, or a related field, or equivalent work experience
- Strong understanding of contract pricing, membership validation, GPO structures, wholesaler chargebacks, and rebate frameworks
- Proven customer-facing experience, including presenting business reviews and performance updates to senior stakeholders
- Experience working in an onshore/offshore delivery model, including leading or partnering with offshore teams across time zones
- Advanced proficiency in Microsoft Excel
- Strong written and verbal communication skills and sound judgment under deadline pressure
- Ability to demonstrate accountability, curiosity, adaptability, and a continuous improvement mindset
- Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by IntegriChain
- Experience with ICyte, Model N, or SAP is a plus
- Comfort with AI-supported tools is a plus
Benefits
- Work with the purpose of helping to improve patients' lives.
- Excellent and affordable medical benefits.
- Non-medical perks including Student Loan Reimbursement.
- Flexible Paid Time Off.
- Paid Parental Leave.
- 401(k) Plan with a Company Match.
- Robust Learning & Development opportunities, including over 700+ development courses free to all employees.
- Remote work.
Company Overview