Note: The job is a remote job and is open to candidates in USA. New Value Solutions is seeking an experienced Manager, Technical Services to support a global provider of advanced power-system protection relays and disturbance fault recorders. The role provides strategic and operational leadership for the Technical Services function, supports customers and internal teams as a senior technical resource, and oversees technical guidance, commissioning, training, documentation, and service improvement.
Responsibilities
- Lead, mentor, and develop a team of Technical Services Engineers
- Provide strategic direction for the Technical Services department and ensure timely, high-quality customer support
- Support customers through technical consultations, product demonstrations, application guidance, and training
- Serve as a senior technical contact for customer questions, escalations, and complex protection-system issues
- Support installation, commissioning, configuration, and operation of protection and automation products
- Prepare and deliver technical presentations, product comparisons, application materials, and proposals
- Support Sales and business-development activities through technical expertise and customer engagement
- Work closely with Marketing, Application Engineering, Engineering, and Product Development
- Represent at technical conferences, industry forums, and customer meetings
- Contribute to manuals, datasheets, ordering guides, application notes, and other technical documentation
- Drive continuous improvement in customer support processes and technical-service delivery
Skills
- Bachelor's degree in Electrical Engineering is mandatory
- Approximately 15 years of experience working with numerical protective relays and disturbance/fault recorders
- Strong experience leading, mentoring, and developing engineering teams
- Expert knowledge of electric power-system protection, integration, and automation
- Strong knowledge of protective-relay applications within utilities, engineering firms, OEMs, or consulting environments
- Experience with EMTP, load-flow, and short-circuit studies
- Knowledge of advanced communication protocols and communication-system architecture
- Strong customer-facing communication, presentation, troubleshooting, and relationship-management skills
- Ability to manage difficult customer or internal discussions professionally
- Utility, consulting, or engineering-company experience is considered an asset
Benefits
- Full-time remote work
- Up to 25% travel within the United States and internationally
Company Overview