Note: The job is a remote job and is open to candidates in USA. 1Password is a cybersecurity company building identity and access solutions for a safe, productive digital future. The Manager, Solutions Engineering will lead a team supporting commercial customers and channel-led opportunities across North America, guiding technical discovery, solution design, demonstrations, and technical validation. The role partners with Sales and cross-functional teams to address identity and security challenges, advance opportunities, and strengthen customer and partner relationships.
Responsibilities
- Lead and support a team of Solutions Engineers across commercial and channel-led customer engagements
- Establish consistent approaches to discovery, solution design, demonstrations, proofs of concept (POCs), and technical validation
- Partner with Sales to shape account strategy, identify technical risks, and advance opportunities toward a technical win
- Build strong relationships with channel partners and support joint customer engagements
- Coach team members through complex customer conversations while supporting their growth and development
- Use customer feedback, pipeline health, and engagement metrics to improve team execution and standardize useful technical assets
- Champion practical, responsible use of AI and automation while collaborating with Product, Marketing, Customer Success, and Engineering to bring customer insights into the business
Skills
- • Background in Solutions Engineering, Sales Engineering, or a related customer-facing technical consulting role supporting complex, consultative sales cycles
- • Experience leading or mentoring technical teams, with the ability to coach technical storytelling, executive communication, objection handling, and business value alignment
- • Strong channel experience working with Managed Service Providers (MSPs), Value-Added Resellers (VARs), distributors, and technology alliance partners
- • Technical foundation in identity and security technologies, including Identity and Access Management (IAM), Privileged Access Management (PAM), Identity Governance and Administration (IGA), authentication, cloud platforms, and Software as a Service (SaaS) integrations
- • Familiarity with the Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, Champion, and Competition (MEDDPICC) qualification framework or a similar enterprise sales methodology
- • Practical experience using Large Language Models (LLMs), AI copilots, and automation to improve technical research, customer preparation, solution development, and team productivity
- • Experience with application programming interfaces (APIs), scripting, automation platforms, or identity security platforms
- • Strong technical foundation across identity security, cloud platforms, SaaS integrations, authentication, and adjacent security technologies
- • Track record of leading change, especially transitioning a Solutions Engineering team from a hybrid model into a focused, enterprise-grade pre-sales organization
- • Proven ability to partner with AEs throughout complex, consultative sales cycles, using MEDDPICC to advance technical strategy and remove blockers
- • Experience leading and developing Solutions Engineering teams, with a clear commitment to people management and talent growth
- • Background in a channel-forward go-to-market motion, including MSPs, VARs, two-tier distribution, and strategic partners
- • Influence and communication: builds credibility with customers, partners, Sales, and cross-functional stakeholders
- • Judgment and prioritization: balances technical depth, customer needs, deal strategy, and team capacity
- • Change leadership: creates clarity and momentum when goals, processes, or team responsibilities are evolving
- • Coaching and accountability: develops talent, gives direct feedback, and sets a high bar for execution
- This is a remote opportunity within Canada and the US
- For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average
- Note: All go-to-market roles will have an in-person onboarding in Toronto
- •Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.•
Benefits
- Commission eligibility for USA-based roles
- Immediate participation in 1Password's benefits program, including health, dental, 401k and many others, for USA-based roles
- Generous paid time off for USA-based roles
- An equity grant for USA-based roles
- Participation in incentive programs where applicable for USA-based roles
- Commission eligibility for Canada-based roles
- Immediate participation in 1Password’s generous benefits program, including health, dental, RRSP and many others, for Canada-based roles
- Generous paid time off for Canada-based roles
- An equity grant for Canada-based roles
- Participation in incentive programs where applicable for Canada-based roles
- Maternity and parental leave top-up programs
- Competitive health benefits
- Generous PTO policy
- RSU program for most employees
- Retirement matching program
- Free 1Password account
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
- Remote-first work environment
Company Overview
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