Note: The job is a remote job and is open to candidates in USA. Thomson Reuters provides trusted content and technology to professionals and organizations, including through CoCounsel, its generative AI legal assistant. The Manager, Software Development Engineering, CoCounsel FDE will lead customer-embedded engineering teams, provide technical and people leadership, and guide the delivery of scalable, secure AI/ML solutions. The role also drives AI innovation, talent development, customer collaboration, and technical delivery across multiple projects.
Responsibilities
- Lead and support multiple cross-functional Forward Deployed Engineering project teams, ensuring efficient and effective execution while resolving issues as they arise
- Architect and guide the design of scalable, secure AI/software solutions, applying deep knowledge of software and AI system architecture to complex, end-to-end AI/ML development across the software development lifecycle
- Drive innovation by evaluating and adopting emerging AI methodologies, influencing enterprise-wide MLOps and LLMOps practices, and setting strategy for testing, AI monitoring, and debugging at the platform level
- Manage and develop talent through hiring, performance management, coaching, and mentoring of engineers, fostering a culture of technical growth and high performance
- Translate business needs into AI solutions by communicating and coordinating with project teams, partners, and stakeholders, and by championing thought leadership that promotes reusable, consistent AI frameworks and patterns
- Own technical delivery across multiple projects and products—including large-scale AI/ML initiatives—by removing impediments, guiding project leads, and managing budgets where applicable
- Build a customer-aware, high-performing team culture, ensuring close collaboration with Product, Project Management, and Technical Operations to deliver impactful, prioritized work
Skills
- 10+ years in software/solutions engineering, including 2+ years in a formal or informal people-management or team-lead capacity, while remaining technically hands-on rather than purely administrative
- Team leadership experience — you've led and grown a team of forward-deployed, field, or solutions engineers, with direct accountability for hiring, performance management, career development, and team structure
- Sustained customer-facing experience — running discovery sessions, presenting architecture, defending technical decisions, and building trust with both technical and non-technical stakeholders (GCs, IT leaders, innovation teams)
- A track record of scoping, building, and demoing rapid POCs and pilots against ambiguous or evolving requirements, and turning what you learn into repeatable patterns your team can execute on
- Strong Python development skills, plus hands-on AWS expertise (Bedrock AgentCore, CDK, EKS, ECR) and ownership of CI/CD pipelines (Docker, SQL/Flyway migrations, Cumulus or similar enterprise deployment platforms)
- Direct ownership of building and deploying LLM-powered agents (Anthropic Claude or similar) — from requirements gathering and solution design through implementation, integration, and production hand-off — including backend, frontend, agent guardrails/security design, evaluation frameworks and scorecard-based quality testing, and production observability (e.g., Datadog), and infra
- Comfort operating at the intersection of Product, Engineering, Sales, and Customer Success, translating customer-specific technical work into structured feedback that shapes the core CoCounsel product roadmap
- Familiarity with the legal industry or legal tech (e.g., document review, contract lifecycle, legal research) is a strong plus, given the domain-specific nature of customer requirements
Benefits
- Flexible hybrid working environment (2-3 days a week in the office depending on the role) for office-based roles.
- Work from anywhere for up to 8 weeks per year.
- Flexible vacation.
- Two company-wide Mental Health Days off.
- Access to the Headspace app.
- Retirement savings.
- Tuition reimbursement.
- Employee incentive programs.
- Resources for mental, physical, and financial wellbeing.
- Two paid volunteer days off annually.
- Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- In the United States: comprehensive health, dental, vision, disability, and life insurance programs.
- In the United States: competitive 401k plan with company match.
- In the United States: competitive vacation, sick and safe paid time off.
- In the United States: paid holidays, including two company mental health days off.
- In the United States: parental leave.
- In the United States: sabbatical leave.
- Optional hospital, accident and sickness insurance paid 100% by the employee.
- Optional life and AD&D insurance paid 100% by the employee.
- Flexible Spending and Health Savings Accounts.
- Fitness reimbursement.
- Access to Employee Assistance Program.
- Group Legal Identity Theft Protection benefit paid 100% by employee.
- Access to 529 Plan.
- Commuter benefits.
- Adoption & Surrogacy Assistance.
- Access to Employee Stock Purchase Plan.
Company Overview
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