Note: The job is a remote job and is open to candidates in USA. Varian Medical Systems, a Siemens Healthineers company, develops medical technology to support healthcare outcomes and patient care. The Manager, Service Operations and Strategy will lead service operations strategies, policies, processes, and methods while driving operational performance, service delivery improvements, compliance, and team development.
Responsibilities
- Work with outside service providers to ensure defined up-time and service performance defined is met
- Interact with global sales colleagues to ensure regional support is meeting and exceeding organizational standards
- Develop proactive measures to ensure service-related activities are formulated to support broader commercial initiatives
- Create and model customer value propositions for service processes and initiatives
- Engage and ensure operational readiness for New Product Introduction (NPI) initiatives
- Drive ownership and execution of business-wide programs relating to service and installation management
- Drive compliance with legal and regulatory requirements within function
- Demonstrate capabilities as a people leader that acts within a “player-coach” mentality; driving results while supporting career development opportunities for team
Skills
- Bachelor's degree in Engineering, Business, Operations, or a related field
- 7+ years of experience in manufacturing, service engineering, or operations leadership
- 4+ years of people leadership experience, with a track record of leading teams in manufacturing, service, or operations environments
- Demonstrated ownership of end-to-end operational processes, including driving efficiency, scalability, and continuous improvement
- Experience partnering cross-functionally with engineering, manufacturing, supply chain, quality, and commercial teams to drive business outcomes
- Strong working knowledge of ERP and CRM systems and data-driven decision making using productivity and analytics tools
- Experience leading or contributing to process optimization, cost reduction, or service delivery improvements
- Experience managing P&L, budgets, or cost targets
- Strong understanding of customer experience and service delivery performance metrics
- Demonstrated ability to lead organizational or operational transformation initiatives
- At least 25% travel expected
- A successful candidate must be able to work with controlled technology in accordance with US export control law
- MBA or advanced degree a plus
- SAP and Salesforce preferred
Benefits
- Commission eligibility, if applicable, in accordance with the terms of the Company's plan; commissions are based on individual performance and/or company performance.
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
- Paid parking/public transportation
- Paid time off
- Paid sick and safe time
- This position can be performed on a remote basis
Company Overview
Company H1B Sponsorship